Field Service Technician - Walmart- Pauls Valley, OK

Plug Power•Pauls Valley, OK

12h•Onsite

About The Position

The Field Service Technician I supports Plug Power fuel cell products installed in electric lift trucks at a specific customer location. The role performs preventive maintenance, diagnostics, troubleshooting, repairs, retrofits, and software and hardware upgrades. The technician also reports breakdowns, orders parts, maintains fuel cells, and provides emergency customer support as required. The position involves significant interaction with customer personnel and lift truck operators and calls for strong technical, communication, interpersonal, and motivational skills. The technician completes service documentation and administrative tasks, follows and enforces safety procedures, and provides feedback about fuel cell performance and maintenance issues. Duties may include troubleshooting high-pressure hydrogen storage, delivery, and fueling systems, and maintaining communication with customer personnel and hydrogen suppliers. Travel may be required for business needs. The technician must provide a standard set of tools; Plug Power provides specific fuel cell tools.

Requirements

Minimum high school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds regularly without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Dedication to quality, strong time management, ability to handle multiple tasks, punctuality, and reliability.
Provide a standard set of tools; Plug Power provides specific fuel cell tools.
Complete necessary onboarding and customer-site training.
Create work orders, order parts, and properly close work orders.
Effectively use email, text alerts, the expense system, service portal, and other required systems.
Demonstrate use of a multimeter and tools, and follow standard procedures such as swaging, clamps, crimps, and hardware work.
Send accurate daily beginning-of-day and end-of-day reports; escalate issues to technical support and management when needed.
Demonstrate how to clear alarms for the hydrogen pad and dispenser and perform hydrogen pad and dispenser inspections.
Show willingness to grow and learn, accept training and coaching, maintain a positive and cooperative attitude, and treat others with courtesy and respect.
Demonstrate customer service skills and represent Plug Power professionally.
Show honesty and integrity, model safe work habits, adhere to safety standards, and follow Field Service processes and procedures.
Understand how to check floating and isolated grounds.
Attend and participate in the Field Service Technical Training Program.
Demonstrate ability to replace stacks on various GenDrive models and complete hands-on lockout/tagout procedures.
Demonstrate how to receive and ship batteries and parts, remove and replace fueling nozzles, hook up and use HPTT, and replace wearable hydrogen-system components such as valves.
Reset the hydrogen gas compressor and demonstrate ability to lock cascade valves.
Show task-oriented follow-through, use time productively, make helpful contributions during low-volume repair periods, and practice 5S standards.
Communicate effectively with RSR and RSM levels and keep the management chain informed of site-level matters as needed.
Be willing and able to respond to off-shift needs.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems when required.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support.
Provide regular feedback to regional service representatives about fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs, drive safely, and adhere to traffic laws.
Represent Plug Power professionally in all interactions.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance eligibility starting from the first day of hire.
401(k) with 5% company match.
Bonus eligibility.
Paid time off, including vacation, personal, and sick time.
Paid holidays.
Wellness reimbursement program.
Potential eligibility to apply for tuition reimbursement.
Fertility and family building benefit.
Employee referral program.
Employee assistance program.