Field Service Technician - Laboratory Equipment

Metrohm USA• US,

9d•$63,000 - $67,000•Remote

About The Position

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Los Angeles, California region. This remote, field-based position is suited to a technically minded person who enjoys hands-on work, problem-solving, and building customer relationships. The technician performs preventative maintenance and basic service on Metrohm laboratory instrumentation and provides customer support both on-site and remotely. Metrohm USA provides training and resources for the role. The position supports customers throughout southern California and is based in the greater Los Angeles area. It requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required. The technician will also attend training programs at Metrohm USA headquarters in Tampa, Florida. The position is paid hourly and is eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000. Actual compensation may vary based on geographic location, market conditions, education, skills, experience, and other job-related qualifications. Employment is contingent on successful completion of a pre-employment background check, employment and education verification, and a 10-panel drug screening that includes marijuana testing.

Requirements

Strong mechanical aptitude and troubleshooting skills.
Ability to test, diagnose, and repair technical equipment.
Excellent organizational and time-management skills.
Strong customer service and communication skills.
Ability to work independently while collaborating effectively with internal teams.
Valid driver's license and ability to travel throughout the assigned territory.

Nice To Haves

Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
Laboratory experience, including familiarity with laboratory equipment and practices.
Previous technical service, maintenance, or field service experience.
Experience traveling for work.

Responsibilities

Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
Troubleshoot and repair instrumentation issues as needed.
Provide technical support to customers in person, by phone, email, and Microsoft Teams.
Document service activities and maintain service records.
Build and maintain positive relationships with customers and internal partners.
Manage and prioritize service requests across a large geographic territory.
Attend training programs at Metrohm USA headquarters in Tampa, Florida.