Field Service Technician - Retail Equipment

Mettler Toledo•Spokane, WA

10d•$28 - $32

About The Position

The Field Service Technician performs calibration and preventative maintenance on weighing and wrapping equipment within the Retail Business, with support from mentors and technical resources. The role also assists with installations and repairs of retail equipment while developing skills toward independent work. This position supports customers through first-line issue resolution, service database updates, coordination with scheduling and service support teams, and accurate daily paperwork. It requires compliance with company and customer safety and quality policies, company fleet policies, and participation in an on-call rotation. The position is safety-sensitive and subject to drug testing as permitted by law.

Requirements

Valid driver's license.
High school diploma or GED, or five years of relevant experience, with aptitude in engineering, electronics, instrumentation, technology, or computer science; equivalent education and experience in technical support, troubleshooting, or installation of electronic or electromechanical technology is acceptable.
Basic understanding of electrical and mechanical repair philosophies, PC networking, and software configuration.
One to three years of electromechanical repair or weighing-industry experience.
Ability to obtain and maintain a valid Weights & Measure license for the assigned service area.
Demonstrated proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Ability to learn proprietary software and review and update information using METTLER TOLEDO programs.
Ability to travel overnight, typically up to 20% on average and potentially up to 30% depending on business needs; travel is primarily by company-assigned vehicle, with occasional air travel possible.
Residence within the service territory.
Ability to work overtime, typically 10–15% on average and potentially up to 25% during a given period.
Willingness to work around site hazards, including chemicals and solvents, vehicle traffic, machinery and moving parts, as well as variable exposure to dust, dirt, cold environments, and fumes.
Willingness to wear required protective equipment and clothing.

Nice To Haves

Associate degree (AA) with a technical major or equivalent from a two-year college.
Customer-facing or field service experience.
Commercial experience.

Responsibilities

Perform PC networking and software configuration.
Perform calibrations and preventative maintenance on Retail Weighing Equipment according to company procedures and customer requirements.
Assist with installations and repairs of retail equipment.
Update and maintain the integrity of the service database.
Assist and cooperate with the Scheduling Analyst and Service Support Team as needed.
Resolve first-line customer concerns and help resolve invoicing issues when applicable.
Comply with company and customer safety and quality policies and procedures.
Complete and submit required paperwork daily using a company-issued laptop PC.
Maintain professional relationships with internal and external customers, sales personnel, technicians, and leaders.
Comply with the Company Fleet policy.
Participate in an on-call rotation to support customers.
Perform other duties as assigned.

Benefits

Company car with paid insurance for work use.
Tools and equipment needed to perform the job, including personal protective equipment and specialized tools, plus a clothing allowance.
Medical, dental, and vision coverage.
401(k) savings plan with company matching.
Gym discount program for employees who elect Aetna medical coverage.
Paid time off.
Flexible spending account.
Short- and long-term disability coverage.
Basic life insurance.
Business travel insurance.
Employee Assistance Program.
Domestic partner benefits.
High earning potential and promotional growth opportunities.