Field Service Technician - Laboratory Products

Mettler Toledo • Nutley, NJ

9d

About The Position

The Field Service Technician installs, calibrates, performs preventive maintenance on, troubleshoots, and repairs laboratory measurement and weighing equipment with minimal assistance. The role provides on-site and occasional remote customer support, helps maintain high customer equipment uptime, documents service activity accurately, and supports the sale of services and products. The technician also advises customers on the proper use, care, and optimization of laboratory equipment.

Requirements

• High school diploma or GED, or five years of relevant experience.
• One to three years of mechanical or technical experience using hand tools.
• Proficiency with PCs, smartphones, and Microsoft Office.
• Valid driver's license.
• Ability to travel overnight, typically 25%–40%, with higher travel during training.
• Ability to work in varied industrial and laboratory environments, with potential exposure to chemicals, machinery, and moderate noise, using appropriate PPE.
• The position is safety sensitive and subject to drug testing as permitted by law.

Nice To Haves

• Field service or customer-facing experience.

Responsibilities

• Install, calibrate, maintain, and repair laboratory instruments in accordance with procedures and customer requirements.
• Troubleshoot equipment independently and escalate complex issues when needed.
• Maintain accurate service, timekeeping, and inventory records for parts, tools, and materials.
• Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
• Provide customers with technical guidance on the proper use, care, and optimization of laboratory equipment.

Benefits

• Company car with paid insurance for work needs.
• Tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental, and vision coverage starting on the date of hire.
• 401(k) savings plan with company matching, starting on the date of hire.
• Tuition reimbursement and an educational matching gift program.
• Perks and discounts.
• Paid time off.
• Flexible spending.
• Short- and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED