Field Service Technician Level 3 - MHV Onsite

Busch Group•Dallas, TX

1d•$28 - $32•Onsite

About The Position

Busch Vacuum Solutions is hiring a Field Service Technician III for a designated customer location in Richardson, Texas. The role installs, inspects, troubleshoots, and maintains vacuum pumps, blowers, and systems, and assists with training other field service team members. The targeted compensation range is $28–$32 per hour, depending on qualifications, skills, and relevant experience. The schedule is every other Wednesday and every Thursday through Saturday, from 6 a.m. to 6 p.m. CST. The technician provides service support at contracted and non-contracted customer sites, including equipment installation and start-up, sustaining and preventive maintenance, modifications, electrical troubleshooting, equipment health checks, and advanced warranty evaluations. The role also involves customer support, documentation, safety compliance, and developing customer relationships.

Requirements

Four to seven years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers in an industrial or technical equipment field-service-related position, or relevant applicable experience.
Mechanical aptitude.
Electrical knowledge; education may substitute for some years of experience.
Maintain a valid driver's license that meets Busch insurance standards.
Be available to work holidays, weekends, after hours, and during on-call rotation scheduling.
Be able to travel to customer sites at short notice as required.
Pass a 9-panel drug screen and a 7-year criminal history check.
Pass an annual respirator fit test and maintain facial hair to a minimum for respirator fitment.
Be willing and able to use all required personal protective equipment.
Be detail- and safety-oriented, with outstanding customer service skills.
Ability to handle dynamic working environments and manage difficult situations.
Excellent oral and written English communication skills.
Ability to work independently and with a team.
Outstanding critical-thinking and problem-solving skills.
Meet the physical requirements: constant reaching outward and lifting/carrying/pushing/pulling up to 10 pounds; frequent standing, walking, sitting, and lifting/carrying/pushing/pulling up to 50 pounds; and occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing/pulling up to 100 pounds.
Be able to hear and see audible and visual alarms and wear required PPE, including safety shoes, electrical-hazard protection, safety glasses, and hearing protection.

Nice To Haves

Experience with PLCs and variable speed drives.
Basic knowledge and use of a laptop and basic applications, including Microsoft Office and Excel.

Responsibilities

Perform field service support, including installation and start-up, sustaining and preventive maintenance, and modifications to vacuum pumps, system controls, PLCs, and variable frequency drives at contracted and non-contracted customer sites.
Load, copy, and update software using provided procedures.
Provide field support for electrical troubleshooting in conjunction with systems and engineering teams.
Provide on-call or technical support when required by customer sites.
Perform equipment health checks, including checking base pressure and pumping speed and testing other vital components; report issues to customers so downtime can be scheduled for repairs.
Conduct advanced warranty evaluations and submit warranty-related service reports and documentation.
Fulfill field service safety requirements, including training, certifications, and maintenance of safety equipment and tooling.
Relay customer information to the Service Manager and/or Technical Support Team, expediting critical issues as necessary.
Complete and submit required documentation and reports for assigned field activities accurately and on time using Busch- and customer-approved programs and software.
Relay pricing information for parts, service support, or new equipment to customers when requested by a Sales Representative or Customer Service.
Develop mutually beneficial business relationships with end-user customers to maintain, grow, and promote the company's after-sale parts, products, and services business.
Report critical information to the Site Lead/Supervisor and/or Field Service Manager.
Assist in providing training to other field service team members.