Field Service Technician Level 2 - MHV Onsite

Busch Group•Dallas, TX

1d•$26 - $30•Onsite

About The Position

Busch Vacuum Solutions is hiring a Field Service Technician II to install, inspect, troubleshoot, and maintain the company’s vacuum pumps and equipment at a designated customer location in Richardson, Texas. Primary responsibilities are at that customer site, with periodic support potentially required at other local customer locations. The position includes preventive maintenance, advanced repairs and equipment modifications, health checks, warranty evaluations, documentation, customer communication, and equipment troubleshooting. Technicians may also perform pump exchanges, equipment startups, and operator training without assistance. The work schedule is every other Wednesday and every Thursday through Saturday, from 6:00 a.m. to 6:00 p.m. Central Time. Travel is up to 5%. The targeted compensation range is $26–$30 per hour, depending on qualifications, skills, and relevant experience. This role requires working in a moderately controlled manufacturing environment with moderate noise, fumes, airborne particles, and nearby moving mechanical parts. Physical demands include frequent standing, walking, sitting, and lifting up to 50 pounds, with occasional lifting up to 100 pounds.

Requirements

Mechanical aptitude.
Basic knowledge and use of a laptop and basic applications, including Microsoft Office and Excel.
High school diploma or GED.
Maintain a valid driver’s license that meets Busch insurance standards.
Ability and willingness to pass a 9-panel drug screen and a 7-year criminal history check; most felonies are disqualifying and misdemeanors are considered case by case.
Pass an annual respirator fit test and maintain facial hair to a minimum for respirator fitment.
Willingness and ability to use all required personal protective equipment.
Ability to travel up to 5%.
Ability to work on short notice, outside normal business hours, and cover other shifts when needed.
Must be eligible to work in the United States without sponsorship.
Meet the physical requirements, including lifting, carrying, pushing, or pulling loads up to 100 pounds on occasion, and be able to hear and see audible and visual alarms and wear required PPE.
Detail- and safety-oriented, with strong customer service, relationship-building, and salesmanship skills.
Ability to handle dynamic working environments and manage difficult situations.
Excellent oral and written English communication skills.
Ability to work independently and as part of a team.
Strong critical-thinking and problem-solving skills, and ability to learn new information quickly.

Nice To Haves

3–5 years of experience with basic mechanical equipment in an industrial or technical equipment field service-related position; listed as preferred.
Electrical knowledge.
Associate degree in Electronics.

Responsibilities

Perform preventive maintenance, advanced repairs, and equipment modifications at customer sites.
Conduct equipment health checks, including checking base pressure and pumping speed and testing other vital components.
Conduct warranty evaluations and submit assigned warranty service reports and documentation.
Meet field service safety requirements, including safety training and certifications, and maintain safety equipment and tooling as instructed.
Relay customer issues, problems, and complaints to the Team Lead or Supervisor, and expedite critical issues when appropriate.
Complete required documentation and reports accurately, using approved programs and software within management’s timelines.
Communicate equipment status to the tool owner or equipment engineer.
Provide customers with pricing information for parts, service support, or new equipment when requested.
Develop mutually beneficial business relationships with end-user customers to maintain, grow, and promote the company’s after-sale parts, products, and service business.
Maintain good housekeeping in the work area.
Conduct weekly walkthroughs of assigned pumps and abatement systems to ensure equipment is in good working condition.
Perform advanced troubleshooting on assigned equipment.
Perform pump exchanges, equipment startups, and operator training unassisted, as assigned.