Field Service Technician Level 2 - MHV Onsite

Busch Group•Dallas, TX

1d•$26 - $30•Onsite

About The Position

Busch Vacuum Solutions is hiring a Field Service Technician II to install, inspect, troubleshoot, and maintain the company’s vacuum pumps and equipment at a designated customer location in Richardson, Texas. The primary work is at that customer site, with periodic support at other local customer locations. The targeted compensation range is $26–$30 per hour, depending on qualifications, skills, and relevant experience. The schedule is Sunday through Tuesday and every other Wednesday, from 6:00 a.m. to 6:00 p.m. Central Time. The role requires up to 5% travel and occasional work on short notice, outside normal business hours, or on other shifts as needed. Candidates must be eligible to work in the United States without sponsorship and meet the stated screening, respirator-fit, and PPE requirements. The work takes place in a moderately controlled manufacturing environment with moderate noise, fumes, airborne particles, and nearby moving mechanical parts. Physical demands include reaching, standing, walking, sitting, climbing, squatting, kneeling, and lifting, carrying, pushing, or pulling loads up to 100 pounds, with frequency varying by task. Busch offers a benefits package that includes medical, dental, vision, EAP, tuition reimbursement, a Legal Plan, 401(k), and PTO. The company also describes on-the-job training, paid training and certifications, and opportunities for growth and advancement, including promotion from within.

Requirements

3–5 years of experience with basic mechanical equipment in an industrial or technical equipment field-service-related position; listed as preferred in the posting.
Mechanical aptitude.
Basic computer skills, including laptop use and basic applications such as Microsoft Office and Excel.
High school diploma or GED.
Maintain a valid driver’s license that meets Busch insurance standards.
Detail- and safety-oriented.
Outstanding customer-service skills, including relationship-building and salesmanship skills.
Ability to handle dynamic working environments and manage difficult situations.
Excellent oral and written English communication skills.
Ability to work independently and as part of a team.
Strong critical-thinking and problem-solving skills.
Ability to learn new information quickly.
Ability and willingness to pass a 9-panel drug screen and 7-year criminal-history check; most felonies are disqualifying, while misdemeanors are considered case by case.
Pass an annual respirator fit test and maintain facial hair at a minimum for respirator fitment.
Willingness and ability to use all required PPE.
Ability to travel up to 5%.
Ability to work on short notice, outside normal business hours, and cover other shifts when needed.
Must be eligible to work in the United States without sponsorship; Busch does not sponsor.
Ability to hear and see audible and visual alarms and wear required PPE, including safety shoes, electrical-hazard protection, safety glasses, and hearing protection.

Nice To Haves

Electrical knowledge.
Associate degree in Electronics.
3–5 years of experience with basic mechanical equipment in an industrial or technical equipment field-service-related position.

Responsibilities

Perform preventive maintenance and advanced field-service repairs, including equipment modifications, at customer sites.
Check equipment health, including base pressure, pumping speed, and other vital components.
Conduct warranty evaluations and submit required warranty service reports and documentation.
Meet field-service safety requirements, including completing safety training and certifications and maintaining safety equipment and tooling as instructed.
Relay customer issues, problems, and complaints to the Team Lead or Supervisor, expediting critical issues when necessary.
Complete required work documentation and reports accurately using approved programs and software within management-set timelines.
Communicate equipment status to the tool owner or equipment engineer.
Provide customers with pricing information for parts, service support, or new equipment when requested.
Develop business relationships with end-user customers to maintain, grow, and promote the company’s after-sale parts, products, and services business.
Maintain good housekeeping in the work area.
Conduct weekly walkthroughs of assigned pumps and abatement systems to check that equipment is in good working condition.
Perform advanced troubleshooting on assigned equipment.
Perform pump exchanges and equipment startups, and provide operator training unassisted, as assigned.