Service Technician Level 3

A-Z Bus Sales Inc•Colton, CA

About The Position

Service Technicians perform vehicle repair and maintenance as assigned, following dealer and factory standards and emphasizing customer service excellence. The Level 3 Technician performs work efficiently and to a high standard, inspects vehicles, documents repairs and parts in NetSuite, maintains tools and work areas, and follows required safety rules, policies, procedures, and certifications. The position has no management responsibilities, though it may include limited supervisory duties related to training and development. The role is full-time, Monday through Friday, with work hours between 6 a.m. and 6 p.m.; shifts may vary. Occasional overtime and weekend work may be required, and some travel may be required. The work environment may include fumes or airborne particles, moving mechanical parts, vibration, varied ambient weather conditions, and loud noise.

Requirements

High school diploma.
Successful completion of the A-Z Bus PDI Technician Certification Program.
NFPA 70 High Voltage Safety Certification for E.V. Technicians.
609 Certification.
E.V. Power Drive certification.
Wheelchair inspection and maintenance training, including Braun and Ricon.
A/C training in at least one of the following: MCC/Carrier, Valeo, Trans-Air, or ACT.
CNG Fuel System Inspection Certification through one of the listed options: ASE Certification (F-!) or NGVI Certification.
Class B Commercial Driver’s License.
Passenger endorsement.
Airbrake qualification.
Maintain OEM certifications and complete assigned company training.
Meet the stated performance standards: technician performance efficiency of at least 70% and comeback percentage below 2.0%.

Nice To Haves

Vocational college or trade/technical school diploma or certificate.
Five or more years of professional heavy-duty automotive mechanics experience.
Four or more years of electrical system diagnosis and repair experience.
Blue-Bird Associate Level certification (one year).
ASE School Bus Certification in five of seven categories: S1 Body Systems & Special Equipment, S2 Diesel Engine, S3 Drive Train, S4 Brakes, S5 Suspension & Steering, S6 Electrical/Electronic Systems, and S7 Air Conditioning Systems & Controls.
Certification in two of the listed Cummins engine certifications: ISB, ISLG, or L9.

Responsibilities

Perform assigned vehicle repair and maintenance work efficiently and to a high standard.
Receive work orders and complete assigned tasks.
Inventory and maintain issued and required service tools in safe condition.
Coordinate with the parts department to obtain parts needed for repairs.
Thoroughly inspect assigned vehicles, identify additional or safety-related concerns, and report problems.
Track time spent on each job in NetSuite and record time in the appropriate work-order segments.
Write clear, concise repair descriptions using the Concern, Cause, Correction method.
Track parts and materials required for repairs in NetSuite.
If qualified, travel to customer locations in a company service truck or with an authorized company driver to perform repairs.
Inform Service Management about delays or problems with assigned tasks.
Maintain housekeeping of work areas and tools and verify the security of supplies and parts.
Maintain industry-related and required certifications.
Follow applicable regulations, policies, work procedures, instructions, and safety rules, and use appropriate safety equipment.
Assist with new bus deliveries and facility maintenance.
Perform monthly safety inspections.
Perform other reasonable duties assigned within the Service Technician role.