Expert Field Service Technician
About The Position
The Senior Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes works with civil and mechanical equipment conditions, conducts installations and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item. Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.
Requirements
- HS diploma or equivalent
- Ability to pass background check & pre-employment drug screen
- Clean driving record
- 2 to 5 years of technical work experience
- Electrical, mechanical ability
- Lead by example
- Work without direct supervision
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways
Nice To Haves
- Water treatment experience highly preferred
- HVAC experience highly preferred
Responsibilities
- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Willingness to learn
- Usually works with direct supervision but can work independently if needed
- Executing field service activities at customer sites in a safe and efficient manner
- Works with civil and mechanical equipment conditions
- Conducts installations
- Identifies and remedies safety issues (both Company and Customer owned equipment)
- Direct interfacing with customer
- Potentially works at multiple sites / with multiple technologies
Benefits
- Health, Dental and Vision insurance available on your 1st day of employment
- Generous retirement savings plan
- Generous PTO package and paid holidays
- Career progression and development plans
- Company wellness, rewards and recognition, and employee discount programs
- Paid Volunteer Program, Xylem Watermark
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
