Field Service Expert - Huntsville Bench

SAIC•Huntsville, AL

1d•Onsite

About The Position

SAIC is seeking a Field Service Expert to support its Integrated Battle Command System (IBCS) Team. The primary work location is onsite in Huntsville, Alabama, with occasional travel to other locations within and outside the continental United States. The role requires a commitment to a two-year assignment outside the continental United States at a future date; deployments with an assigned unit may include hostile areas. The team delivers technical support, system integration, and field service engineering for the IBCS Program. The Field Service Expert works with military and civilian personnel to support deployment, operation, and maintenance of IBCS. Duties include sustaining fielded systems, integrating and maintaining Red Hat Enterprise Linux systems and COTS/GOTS products, assisting with system emplacement and initialization, advising customers, troubleshooting, training operators and maintainers, supporting the Program Help Desk, and conducting equipment inventories.

Requirements

Bachelor's degree and five years of experience; six additional years of experience may be accepted in lieu of a degree, per the contract vehicle.
Active DoD Secret Clearance.
U.S. citizenship.
Obtain an IAT Level II certification, such as Security+ CE, within 180 days of hire in accordance with DoD 8570/8140 requirements.
Experience with tactical networks and troubleshooting.
Direct Linux experience.
Experience conducting field operator training.
Experience troubleshooting computer systems and networks.
Ability to lift and transport equipment weighing up to 50 pounds without assistance; heavier items may require team or equipment assistance.
Good oral communication skills.
Ability to prioritize and execute tasks effectively in high-pressure environments.
Ability to work independently and efficiently with short-term deadlines.
Commitment to a two-year assignment outside the continental United States at a future date.

Nice To Haves

Active Security+ CE certification.
Army Air Defense background, such as 14, 140A, or 14G.
Experience maintaining and sustaining fielded IBCS systems, equipment, and software.
Experience with Virtual Machine, Cisco, and/or Windows Server.
Ability to obtain a Linux+ certification within nine months of hire.
Willingness to acquire a Commercial Driver's License (CDL) and comply with all state requirements.

Responsibilities

Provide technical support to maintain and sustain fielded IBCS systems, equipment, and software at identified locations.
Represent the IBCS program as the primary point of contact.
Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems.
Assist in emplacement and initialization of the IBCS system.
Advise customers on the capabilities and limitations of the IBCS system.
Assist in troubleshooting IBCS hardware, software, and networks.
Provide program leadership with feedback about system performance and end-user feedback.
Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software.
Conduct training.
Support the Program Help Desk.
Conduct scheduled equipment inventories.