Expert Field Service Technician

Xylem • Batavia, NY

2d • $33 - $38

About The Position

The Expert Field Service Technician is responsible for troubleshooting, maintaining, servicing, and repairing pumping and support equipment safely and efficiently, both on-site and at customer locations in the surrounding Batavia, New York area. The role is suited to a mechanically strong field technician with hands-on troubleshooting experience on engines and industrial equipment. The technician should be able to perform basic diesel engine diagnostics, distinguish fuel, oil, and cooling issues, and work independently to trace problems from symptoms to root causes. Direct pump experience is preferred but not required; training on pump systems and electrical specifics will be provided. Automotive or diesel mechanics interested in transitioning into pump and field service work are encouraged to apply.

The position includes routine inspection and preventive maintenance of pumps and fleet equipment, diesel engine and pump troubleshooting and rebuilding, equipment testing, and helping set up pumping systems at customer sites. The technician also performs maintenance on company vehicles and shop support equipment and uses computer technology for diagnostic checks.

Requirements

• 2–3 years of diesel experience and/or training, or a combination of education, training, and experience demonstrating the ability to perform the duties.
• Valid driver's license with a good driving record.
• Ability to diagnose basic mechanical problems.
• Thorough understanding of methods, materials, tools, and techniques used in equipment repair and maintenance.
• Basic understanding of pump station electrical controls and monitoring devices.
• Knowledge of safety practices and procedures.
• Basic mechanical aptitude.
• Ability to work independently with little or no supervision; self-motivated and self-directed.
• Ability to communicate effectively with customers, coworkers, and managers verbally and in writing.

Nice To Haves

• CDL B.
• Ability to diagnose complex mechanical and electrical issues.
• Direct pump experience.
• Automotive or diesel mechanic experience.

Responsibilities

• Perform routine inspections, preventive maintenance, and servicing of pumps and fleet equipment between rentals.
• Troubleshoot diesel engines, electrical systems, and pump problems.
• Rebuild diesel engines and pump ends.
• Assist customers and Xylem personnel with setting up pumping systems at customer job sites as needed.
• Assist with startup duties and ensure any problems are resolved.
• Inspect pump fleet equipment for possible damage, diagnose damage, and report it to the Service Manager.
• Test repaired equipment for proper operation and quality.
• Perform preventive maintenance on company vehicles and shop support equipment.
• Perform diagnostic checks using computer technology.

Benefits

• Health insurance available on the first day of employment.
• Dental insurance available on the first day of employment.
• Vision insurance available on the first day of employment.
• Retirement savings plan.
• Paid time off.
• Paid holidays.
• Career progression and development plans.
• Company wellness, rewards, and recognition programs.
• Employee discount programs.
• 401(k) with company contribution.
• Paid parental leave.
• Tuition reimbursement.
• Paid volunteer program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed