Field Service Technician Level 1 - Pittsburgh, PA

LINET•Pittsburgh, PA

8h•Onsite

About The Position

The Field Service Technician I completes installation, troubleshooting, and repair assignments for LINET and non-LINET products in hospitals and healthcare facilities, under the direction of the Field Service Supervisor and Technical Support Team. The technician assists with customer installations, reports product damage and bed-function failures, and repairs reported concerns when possible and in accordance with established standards. The role includes repairing electronic, hydraulic, and pneumatic systems; carrying out preventative maintenance; completing and submitting service documentation; and keeping current on LINET products and technologies through ongoing education. The technician follows LINET safety procedures, uses required personal protective equipment and company-provided equipment, and maintains the service van, tools, and spare-parts inventory. The position involves field travel, including delivery and installation work, and may require nights, weekends, and on-call hours.

Requirements

High school diploma or equivalent.
Five years of related experience and/or training.
Advanced electro-mechanical repair and troubleshooting skills.
Experience driving “C” size trucks.
Valid driver license and ability to be insured under company insurance guidelines; the driving record is reviewed annually.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
Ability to respond to common inquiries or complaints from employees, customers, or the broader community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
Ability to drive in inclement weather.
COVID-19 vaccination is required absent a valid approved exemption.

Responsibilities

Provide a high level of customer service and interact professionally with customers.
Repair electronic, hydraulic, and pneumatic systems according to established service standards and training.
Assist with installations as instructed and complete routine preventative maintenance under service contracts.
Document completed repairs in work orders and related forms, including the problem, remedy, parts used or needed, and warranty status.
Obtain signatures from the technician and facility representative on paperwork and submit it to the Technical Support Team within 24 hours of completion.
Perform preventative maintenance and repairs on beds, stretchers, OBTs, and other accessories covered by service contracts and work orders.
Understand product functionality, benefits, and applications for customer needs and patients and caregivers.
Complete ongoing LINET-provided education to stay current on products and technologies.
Follow LINET safety procedures while performing maintenance, repairs, installations, and other assigned work.
Wear required personal protective equipment, including safety shoes, eye protection, gloves, and protective clothing.
Use LINET-provided equipment for work on LINET products and other assigned tasks.
Maintain the service van and inventory of required tools and spare parts before and after each shift; report equipment needing service or repair and obtain manager approval before repair and continued use.
Maintain regular and timely attendance; work nights, weekends, and on-call hours when required.
Travel for field service, bed delivery and installation, and occasional sales support and trade shows.
Perform other duties as assigned.