Field Service Technician - Richmond, VA

Vertiv•Richmond, VA

42d•$58,915 - $73,669•Onsite

About The Position

Vertiv is hiring a Field Service Technician to perform scheduled and remedial service on small-to-medium UPS, power distribution unit, and battery system products. The role supports Vertiv’s Edge market segment, including retail, financial, and municipal customers, and involves work performed in line with the technician’s classroom and on-the-job training. The technician is expected to build and maintain excellent rapport with customers, coworkers, sales representatives, and other relevant contacts. The role includes on-site and phone customer support, technical service and repair, safety and vehicle compliance, inventory and equipment upkeep, and accurate administrative reporting. Travel is required, and schedules may be flexible, including weekends, evenings, and holidays. The position requires a valid driver’s license and successful pre-employment drug, background, and motor vehicle records checks. Physical duties include standing, walking, handling tools and components, climbing or balancing, and lifting up to 50 pounds regularly and up to 75 pounds occasionally. Vertiv describes itself as a provider of mission-critical infrastructure technologies and services. The company employs around 34,000 people and operates in more than 130 countries.

Requirements

High school or vocational school diploma.
Zero to two years of relevant industry experience, or two to four years of military experience in a related technical field; the posting lists these as experience options.
Professional and respectful written and verbal communication skills.
Ability to manage time and balance technical and administrative tasks effectively.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative work, including report writing, time entry, expense reporting, material debriefing, and inventory counting, in a timely manner.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation and perform elementary repairs under directed supervision.
Ability to complete service tasks and return equipment to full operating condition under directed supervision.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Valid driver’s license.
Ability to travel; flexible schedules may include weekends, evenings, and holidays.
Must successfully pass a pre-employment drug test, background check, and motor vehicle records check.
Ability to perform the stated physical duties, including regularly lifting up to 50 pounds and occasionally lifting up to 75 pounds.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.

Responsibilities

Perform assigned service tasks according to company policies and procedures.
Work under direct supervision or independently, depending on completed training.
Provide on-site and phone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and keep current on relevant safety bulletins, notices, and service tips.
Follow published safety guidelines, maintain and operate the company vehicle according to local laws and company policy, and wear appropriate PPE.
Follow the company work-hours policy, including the stated “14 hours rule,” and report work-related accidents or injuries within 24 hours.
Complete accurate and timely time cards, expense and mileage reports, service request closures, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and attend customer meetings as required.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Strive to achieve a first-time fix and maintain customer satisfaction rates according to company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, complete inventory cycle counts, follow dress and safety regulations, and meet on-site response-time requirements.
Follow company startup and escalation processes and maintain adequate internal communications.
Evaluate site conditions, including environmental temperature and general operating conditions.
Use written technical documentation, such as procedures and product manuals, to perform service tasks.
Perform basic repair techniques under directed supervision, restore units to operating condition as directed, and summarize work performed in writing and verbally.

Benefits

Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
401(k).
Profit sharing.
Generous PTO/vacation plan.
Medical insurance.
Vision insurance.
Dental insurance.
Technical and leadership development.
Technical training at a Training Academy or Regional Training Center, with hands-on learning.
24/7 technical and factory support and access to online product documentation, work instructions, and troubleshooting guides.
Potential eligibility for merit increases, annual bonus, stock, allowances, travel or car expenses, and sales incentives, depending on role and offer terms.