Field Service Technician - Fisher's Technology

Loffler Companies • Boise, ID

6h

About The Position

Fisher's Technology is seeking a Field Service Technician to maintain and repair office equipment in the field and provide excellent customer service. The role also supports sales and ensures timely, accurate communication among customers, the Customer Contact Center, and the Service Department. Work may take place at customer locations or at the company office. The technician is expected to maintain equipment, vehicles, tools, and property; use parts and time efficiently; complete service documentation and data entry; and meet customer-service and professional standards. The role may also involve special installations, setups, projects, and required or voluntary training.

Requirements

• Clean driving record.
• Ability to provide professional customer service to internal and external customers.
• Strong verbal and written communication skills.
• Ability to prioritize and execute tasks efficiently in a fast-paced environment.
• Ability to collaborate effectively and professionally with a team.
• Technical and analytical problem-solving skills.
• Ability to lift 25 pounds frequently, 50 pounds occasionally, and more than 50 pounds with assistance.

Nice To Haves

• At least 1 year of customer service experience; preferred but not required.

Responsibilities

• Maintain and repair office equipment, including copiers and printers, at customer locations or the company office.
• Provide product and service support to customers, as measured in part by First Call Efficiency.
• Support the Sales Team by communicating about customer accounts and participating in the Tip Lead program.
• Use parts and time efficiently and manage car-parts inventory according to Service Manager standards.
• Maintain assigned equipment, vehicles, tools, and property in acceptable condition.
• Complete paperwork and data entry accurately and efficiently in the customer information database, e-Automate, and other Remote Tech systems.
• Maintain a professional appearance and manner and meet customer-satisfaction standards.
• Encourage customer feedback and survey participation after service is completed.
• Assist with special installations, setups, and other projects as assigned by Service Management.
• Report technical or customer-related problems to Service Management.
• Complete required or voluntary training outlined in career development objectives and personal goals.

Benefits

• Career advancement opportunities.
• Employer-paid life insurance and disability coverage.
• Paid time off, paid sick time, volunteer time, holidays, bereavement leave, and parental leave.
• Benefits package including flexible spending account, medical, dental, and vision coverage.
• 401(k) with employer match.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed