Zanesville, OH

P&G•Columbus, OH

About The Position

P&G Professional, the commercial division of Procter & Gamble, provides chemical programs and solutions to hospitality, foodservice, and long-term care businesses to help keep facilities clean and safe. The field-based Field Service Technician works independently to install, troubleshoot, repair, and maintain chemical dispensing and other equipment used in commercial foodservice or laundry operations. The role focuses on exceptional service, customer retention, and customer satisfaction rather than sales. This is a full-time position with Procter & Gamble and includes healthcare and retirement benefits. The position offers training and the potential for career growth as P&G Professional expands. The schedule is generally five days per week and eight hours per day, although work may include 12-hour shifts, occasional weekends, night shifts, and on-call coverage. Occasional overnight travel is required. The technician must live in a specified city and be eligible to work onsite at customer locations in accordance with occupational health and safety requirements.

Requirements

Great work ethic and willingness to learn new skills through provided training.
Basic understanding of electronics, plumbing, maintenance, or mechanical systems, with the ability to troubleshoot using root cause analysis.
Moderate working knowledge of appropriate tools, data, implements, and service needs.
Proficiency with laptop and cell phone technology, including Salesforce, Microsoft Word, and Microsoft Excel.
Valid driver's license.
Must live in a specified city.
Must be eligible to work onsite at customers' locations in accordance with occupational health and safety requirements.
Ability to lift, lower, carry, push, and pull objects weighing up to 50 pounds.
Ability to climb vertical ladders and stairs; stand, sit, and walk for long periods; and twist, bend, stoop, kneel, squat, crawl, and reach to install and maintain equipment.
Ability to work in hot and cold temperatures, generally in warehouse conditions with temperature variations, dust, and dirt.
Ability to operate a motor vehicle and spend approximately 30% of the day driving between accounts.
Ability to perceive equipment startup, evacuation, and fire alarms and signals.

Responsibilities

Independently install, troubleshoot, repair, and maintain chemical dispensing equipment and other equipment used in commercial foodservice or laundry operations.
Provide exceptional customer service to support customer retention and satisfaction; the role is service-focused rather than sales-focused.
Travel between customer accounts and safely operate a motor vehicle in city, rural, and expressway conditions.
Use a computer, laptop, and phone to input and access data and support service work.
Provide on-call coverage, which may include occasional weekends, holidays, and night shifts.