Field Service Technician, Phoenix, AZ

BearCom•Tempe, AZ

3d•Onsite

About The Position

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with over 40 years of industry-leading experience and partnerships with major brands like Motorola, JVC Kenwood, Avigilon, Milestone, Axis, and Hanwha. With over 75 branches across North America, BearCom is seeking a Field Technician in Phoenix, AZ. As a Field Technician, you will be responsible for meeting customer expectations in terms of quality, performance, timeliness, and cost-effectiveness. This role involves working with complex wireless communication systems, including radio systems for public safety and enterprise customers. The ideal candidate will possess excellent communication skills, be motivated, customer service oriented, willing to learn, and reliable. A professional attitude and appearance are vital as the Field Technician will interface directly with the end customer.

Requirements

Excellent communication skills.
Motivated.
Customer service oriented.
Willingness to learn.
Reliable.
Professional attitude and appearance.
Valid Driver’s License.
Must pass drug screenings, motor vehicle record checks, and background checks.

Nice To Haves

Basic Electronics Background (12V and/or Low-Voltage System).
RF/Telecommunications/Networking Experience a Plus.
Proficient in MS Office Suite (Outlook, Word, Excel).

Responsibilities

Installation and support of wireless communications systems.
Provide exceptional customer service.
Create basic programming codeplugs (less than 12 channels).
Perform basic mobile installations (Radio, Antenna, Modem, DC-DC Converters).
Troubleshoot and repair defective two-way radios and other wireless equipment (Radio, Power Supply, Antenna, etc.).
Some regional and/or overnight travel and on-call hours may be required.