Field Service Technician II - Phoenix, AZ (Part-Time)

NCR Atleos • ARIZONA, VIRTUAL, AZ

5d • Onsite

About The Position

NCR Atleos is hiring a part-time Field Service Technician II in Phoenix, Arizona. This hourly, non-exempt role provides frontline field support to help ensure deployed equipment and systems operate consistently and reliably. Technicians provide onsite service on a flexible, part-time schedule, performing first- and second-line maintenance, installations, software and hardware upgrades, networking support, preventive maintenance, and spare-parts management.

Assignments are scheduled according to operational demand, peak service periods, and contractual maintenance requirements. The position is intended for individuals seeking flexible, hands-on technical work. Hours worked are tracked and compensated under applicable wage and hour laws and company policies. The schedule is variable, up to 19 hours per week based on business needs, and hours are not guaranteed. Example shift blocks are 8:00 AM–5:00 PM, 12:00 PM–9:00 PM, and 3:00 PM–12:00 AM. The posting also lists two scheduled weekend days per week, Saturday and Sunday; actual schedules may vary with service demand, site requirements, and technician availability.

The hourly pay rate is $23.53, based on experience, technical background, and assignment type. Employment offers are conditional on passing screening criteria applicable to the job.

Requirements

• High school diploma or equivalent.
• Local candidate to the specific geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• At least 1 year of experience in field service, technical support, or maintenance roles; professional, contract, or academic experience is applicable.
• Basic working knowledge of mechanical, electrical, or IT systems relevant to the supported environment.
• Familiarity with and ability to use and operate an Android cell phone.
• Ability to follow written procedures, safety requirements, and work instructions.
• Ability to accurately track and report time worked in an hourly environment.
• Valid driver's license with an acceptable driving record and ability to travel to field sites.
• Ability to complete background checks, safety training, and required certifications, as applicable.

Nice To Haves

• Technical or vocational training in electronics, mechanics, IT, engineering, or related fields.
• Enrollment in or completion of a technical, engineering, or trade school program.
• Prior experience supporting field-based equipment or distributed technology environments.
• Familiarity with service ticketing, work order, or preventive maintenance systems.

Responsibilities

• Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems.
• Carry out simple corrective actions such as system resets, configuration checks, and minor component replacements.
• Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites.
• Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments.
• Deliver, replace, and return spare or defective parts, maintaining accurate part usage and documentation.
• Record time worked, tasks completed, and service outcomes in designated service management tools.
• Follow documented service procedures, safety guidelines, and site-specific requirements.
• Escalate unresolved or complex issues to higher-level technical support teams as directed.
• Provide basic status updates and participate in scheduled service coordination touchpoints.

Benefits

• Paid training is mentioned for the part-time role.
• Full-time employee benefits listed: medical insurance, dental insurance, life insurance, vision insurance, short- and long-term disability, paid vacation, and 401(k).

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED