Field Technician - Phoenix, AZ
About The Position
The Field Technician manages on-site installation, repair, maintenance, and testing of heavy equipment, diagnoses technical problems, determines appropriate solutions, and provides service and customer support during field visits and dispatches. The role involves work at construction sites and equipment yards as well as in the shop, with travel to job sites and vendors. The technician completes service reports and work orders, follows company procedures and safety protocols, maintains tools and equipment, and works with coworkers and customers to keep equipment available and meet customer expectations. The position requires flexibility because job-site conditions and priorities can change quickly. The employee may be asked to perform other duties as business needs evolve.
Requirements
- High school diploma or GED.
- Extensive knowledge of diesel engines and construction equipment.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Proven field service experience.
- Must have own tools.
- Valid driver's license and acceptable driving record.
- Ability to work flexible shifts, including nights and weekends for on-call coverage as needed.
- Must satisfactorily complete a background check and drug screening as a condition of employment.
Nice To Haves
- Five or more years of experience as a diesel or heavy equipment technician preferred.
- Trade school or technical training desirable.
- Bilingual Spanish skills are a plus.
- Military service may be considered in lieu of education or certification experience, as applicable.
Responsibilities
- Troubleshoot and diagnose equipment to ensure it is in proper working condition at job sites or in the shop.
- Clean and maintain equipment and conduct safety reviews and pre-delivery inspections.
- Inspect, diagnose, repair, recondition, and adjust heavy equipment, and complete related paperwork.
- Participate in training programs directed by the Manager.
- Notify the Service Manager when shop tools, equipment, or vehicles are unserviceable or unsafe.
- Maintain tools in good working order in accordance with MSHA and OSHA regulations.
- Complete computer tasks including work orders, parts lookups, and email communication.
- Communicate with coworkers and customers to ensure equipment availability and meet customer expectations.
- Provide service and customer support during field visits and dispatches.
- Coordinate workflow with the schedule and manage on-site installation, repair, maintenance, and testing tasks.
- Diagnose errors and technical problems, determine solutions, and produce timely, detailed service reports.
- Operate vehicles safely and use field automation systems.
- Follow company procedures and protocols, cooperate with the technical team, and share information across the organization.
- Understand customer requirements and make appropriate recommendations or briefings.
- Build positive customer relationships and contribute to strong teamwork.
- Train and assist other team members with difficult or lengthy repairs when needed.
- Travel to training classes and seminars, drive to vendors to obtain parts, and drive to job sites, potentially for several hours per day.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) with company contributions.
- 401(k) and Roth retirement plans with company matching.
- Paid time off and company-paid holidays.
- Company-paid wellness, employee assistance, and discount programs.
- Annual boot and personal protective equipment allowance.
- Career development and company-paid training.
- Tool reimbursement program.
- Profit-sharing opportunities.
- Potential safety bonus opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
