Maintenance Technician - Phoenix AZ

Packsize•Phoenix, AZ

3d•Onsite

About The Position

Packsize is seeking a Resident Service Engineer/Machine Maintenance Technician to work on-site at a key customer location, installing, maintaining, and supporting Packsize equipment. The role also manages parts and inventory within the warehouse and builds customer relationships by providing responsive, high-quality service. The posting identifies Phoenix, Arizona as the location, although the role description refers to the Dallas, Texas area. The position is listed for the first shift, 8:00 AM to 4:30 PM. The technician works with customer personnel and Packsize’s R&D, Software, and Quality Engineering teams. Responsibilities include monitoring machine performance, performing preventive maintenance, supporting equipment installation and operation, maintaining parts records and stock, and developing the technical and customer-service skills needed to support packaging equipment and processes. Initial travel is required for training, and travel by vehicle or airplane within the assigned geography—including overnight travel—may be required. The work takes place in production, warehouse, or manufacturing environments and involves exposure to moving machinery, electricity, noise, varying temperatures, and confined spaces. The role requires frequent physical activity, including standing, walking, climbing, bending, carrying, and lifting objects up to 50 pounds.

Requirements

Proven experience in parts and inventory management, preferably in a similar industry.
Proficiency with inventory management software and tools.
Excellent customer service skills.
Basic Excel and Word skills.
Knowledge of Windows platforms.
Advanced mechanical skills.
Advanced troubleshooting skills, including using drawings, operational characteristics, and technical documentation to resolve equipment issues.
Ability to learn troubleshooting and problem-solving procedures.
Ability and willingness to lift up to 50 pounds.
Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.
Ability to climb a ladder.
Mature, independent judgment with little or no direct supervision.
Effective written and verbal communication skills for reporting worksite status to customers and direct supervision.
Good mechanical and troubleshooting skills.
Clean driving record and valid driver's license.
Ability to communicate with others to exchange information and work in production, warehouse, or manufacturing environments, including tight or confined spaces.
Ability to travel within the assigned geography; initial travel is required for training and overnight travel may be required.

Nice To Haves

Associate degree or vocational technical training is strongly desired.
Bachelor’s degree in a related area is preferred.

Responsibilities

Work cross-functionally with R&D, Software, and Quality Engineering teams.
Receive incoming parts and supplies and verify their quality and quantity.
Document parts transactions and maintain accurate inventory levels.
Analyze customer KPIs to identify machine performance issues and support problem-solving and maintenance.
Complete and pass training courses.
Develop knowledge of packaging designs and the customer support and technical skills needed for high-quality maintenance.
Perform preventive maintenance on machines, equipment, and accessories.
Install new equipment and train customer personnel.
Complete basic administrative duties, including assigned tasks and email communications.
Operate machines by clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue.
Provide customer service, including proactively contacting or visiting customers to check satisfaction with equipment, process flow, packaging designs, and service.
Travel within the assigned geography by vehicle or airplane, with overnight travel potentially required.
Communicate worksite status to customers and direct supervision through written and verbal reports.
Remain accessible by telephone and promptly return email and phone messages.