Field Service Technician (Appliance Repair) - Detroit, MI (Pontiac, Waterford, Troy)
About The Position
LG Electronics is seeking a Field Service Technician to join its Customer Service team in the North Detroit metro area, including Pontiac, Troy, and Waterford. The technician services LG products in customers’ homes and is responsible for delivering an exceptional customer experience. Full-line technicians diagnose and repair major appliances, TVs, and air-conditioning units, manage inventory, and complete daily administrative tasks. Technicians represent LG to customers and are expected to maintain the company’s professional standards. The role includes offsite travel to customer locations, maintenance and repair of LG equipment, technical diagnosis, specialized repairs, documentation, parts decisions, job paperwork, data entry, and preparation for next-day service calls. Technicians are expected to meet or exceed company performance metrics.
Requirements
- At least 1 year of experience in a technical role; appliance repair experience is preferred.
- Experience repairing major appliances, including refrigeration/sealed systems, cooking products, and cleaning products.
- Experience using tools and diagnostic test equipment.
- Ability to troubleshoot, diagnose, repair, and document product or system issues properly.
- Valid driver’s license in good standing.
- Ability to obtain appropriate EPA certification.
- Ability to meet physical requirements of field service repair, including continuous bending and lifting up to 50 pounds.
- Ability to provide coverage in the North Detroit metro area and surrounding Pontiac, Troy, and Waterford areas.
Nice To Haves
- Appliance repair experience.
Responsibilities
- Travel to customer locations to maintain and repair LG equipment and ensure product performance.
- Use provided personal protective equipment, vehicle, and diagnostic tools properly.
- Diagnose technical issues and perform specialized repairs on electronics and home appliances.
- Assess problems, document findings, and decide whether to repair products or replace parts.
- Process paperwork and complete data entry promptly and accurately after each job.
- Pre-screen next-day service calls by gathering information to help diagnose issues before arriving at customers’ homes.
- Meet or exceed company metrics for customer satisfaction, first-time fixes, revisits, parts management, and overtime percentage.
- Manage inventory and perform daily administrative tasks.
Benefits
- No-cost employee premiums for eligible employees and dependents for medical, dental, vision, and prescription benefits.
- 401(k) retirement savings plan with competitive company matching contributions, immediate vesting, and investment options.
- Paid time off, including company holidays and a combined bank of paid sick and vacation time.
- Performance-based short-term incentives, varying by role.
- Access to confidential mental health resources.
- Personal fitness goal incentives.
- Paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group-rate life and disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
