Field Service Technician Detroit (Wixom), MI
About The Position
As a Field Service Technician I with BearCom, you will be involved in installing and supporting wireless communications systems. Technicians are central to each service location and use their expertise to deliver service and solutions to customers. The role calls for exceptional customer service and the technical ability to create solutions that meet customer needs. The position includes creating basic programming codeplugs with fewer than 12 channels, performing basic mobile installations, and troubleshooting and repairing defective two-way radios and other wireless equipment. Some regional and/or overnight travel and on-call hours may be required.
Requirements
- At least 3 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field.
- Extensive knowledge of two-way radio theory, RF propagation characteristics across frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming.
- Proficiency operating test equipment, including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
- Proficiency designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
- Proficiency with Microsoft Office Suite.
- Associate degree in Electronics Technology or equivalent.
- Must attain journeyman level within 6 months of employment.
- Must have a valid driver's license.
- Must complete drug screenings and background checks; the hiring process may also include a Motor Vehicle Record check.
Nice To Haves
- CET Certification.
- R56 Certified Installer.
- Motorola Astro 4x-7x training supporting various system operations.
- Certifications in Astro 25 products, including Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, including Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
- Security clearance.
- Basic electronics background, including 12V and/or low-voltage systems.
- RF, telecommunications, or networking experience.
- Proficiency with Outlook, Word, and Excel.
Responsibilities
- Create basic programming codeplugs with fewer than 12 channels.
- Perform basic mobile installations, including radios, antennas, modems, and DC-DC converters.
- Troubleshoot and repair defective two-way radios and other wireless equipment, including radios, power supplies, and antennas.
- Install and support wireless communications systems.
- Provide exceptional customer service and develop solutions to meet customer needs.
Benefits
- Extensive on-the-job training.
- Fees associated with most professional certifications are covered.
- Highly competitive compensation.
- Medical, dental, and vision insurance.
- Company-paid life insurance and short- and long-term disability insurance.
- Paid holidays.
- Generous paid time off.
- Matching 401(k) plan.
- Use of a company vehicle.
- Employee referral bonus.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
