Field Service Technician - Winchester, VA
About The Position
Motorola Solutions is a world leader in professional mobile communications systems, specializing in mission-critical digital mobile communication systems for Government & Public Safety Communications customers. This role involves the optimization and support of complex communication systems, including troubleshooting software-driven electronics, provisioning infrastructure, and optimizing RF and Broadband architecture. The position requires maintaining, optimizing, testing, and documenting these systems, as well as performing hardware/software maintenance and preventative routines. The technician will develop solutions to technical problems, undergo continuous training, and collaborate with various internal teams and external customers to ensure customer satisfaction.
Requirements
- Very strong knowledge of wired communications systems (LAN and WAN).
- Proficiency in computer network installation, configuration, and maintenance (cabling, routers, switches, firewalls, bridges).
- Knowledge of R.F. systems (transmitters, receivers, antenna networks).
- Knowledge in standard telephony and dedicated data circuits.
- Knowledge of packet switching techniques.
- Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
- Strong self-management skills.
- Strong 'people' skills to work with customers, subcontractors, and internal teams.
- Self-motivated and self-managed to perform duties with minimal direct supervision.
- Ability to solve customer problems quickly during stressful situations.
- High School Diploma/GED OR 5+ years of Field Service experience with one or more of the following: LMR, IT, Radio, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Military experience or Public Safety experience.
- Legal authorization to work in the U.S. indefinitely.
- Must be a US Citizen.
- Able to obtain background clearance as required by US government customer.
Nice To Haves
- Experience with ASTRO P25 systems.
- Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.
- Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment.
Responsibilities
- Optimization and support of complex communication systems.
- Technical support of specialized systems and product applications.
- Troubleshooting of software-driven electronics.
- Provisioning of communication system infrastructure.
- Performance optimization of RF and Broadband architecture (legacy analog, P25, data infrastructure).
- Maintenance, optimization, testing, and documentation of complex communications systems.
- Providing weekly reports of activities and accomplishments.
- Maintenance of server hardware/OS and software infrastructure.
- Troubleshooting to resolve system/application related issues.
- Performing preventative maintenance routines to ensure proper system operation.
- Trend analysis and documentation of results.
- Developing solutions to difficult technical problems encountered during system maintenance, upgrades, or support issues.
- Continuous training in the latest technologies and troubleshooting techniques.
- Teaming with engineering, project management, and sales personnel to maintain, optimize, and support advanced communication systems.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
