(Part-time) Field Service Technician

Diligent Robotics • Los Angeles, CA

12d

About The Position

The Field Service Technician supports customer-facing operations and the Field Services Team by maintaining and repairing a fleet of service robots used in clinical operations. The technician works alongside onsite and engineering staff to perform preventive maintenance and triage incidents, helping keep robots functional and operating at maximum potential. The role includes troubleshooting critical issues and supporting root cause analysis for major field incidents.

This is a part-time position providing weekend coverage. The typical schedule is Friday 4 p.m.–9 p.m., Saturday 9 a.m.–5 p.m., and Sunday 9 a.m.–5 p.m. The starting hourly rate is $25. The role requires less than 80% travel, including short-notice travel within the designated region; travel expenses are paid.

Requirements

• Be local to Los Angeles, California, and able to travel within the designated region; travel expenses are paid.
• Be available for short-notice travel and travel less than 80% of the time.
• Read and understand manufacturing work instructions, mechanical assembly drawings, and electrical schematics.
• Use electrical and mechanical tools, including digital multimeters, wire and PCB soldering tools, electrical terminal crimping tools, and hand tools.
• Be comfortable with basic command-line tools.
• Be able to become vendor credentialed with partner hospitals.
• Have at least 3 years of work experience with commercially available products.
• Have technical experience troubleshooting complex robotic systems.
• Be able to perform high-quality work independently in the field.
• Have a strong work ethic and organizational and communication skills.
• Be a U.S. citizen or permanent resident with work authorization.

Responsibilities

• Travel to support robot service needs, including site inspections and repairs escalated to engineering.
• Conduct routine and incident maintenance for the robot fleet.
• Provide support for root cause analysis of major field incidents.
• Complete timely repairs to reduce the time robots are out of production.
• Report critical team metrics, including mean time to repair and first contact resolution rate.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed