(Part-time) Field Service Technician

Diligent Robotics • Los Angeles, CA

13d

About The Position

As a Field Service Technician on the Field Services Team, you will help maintain the robotic fleet and support clinical operations. You will work with onsite and engineering staff to perform preventative maintenance and incident triage, addressing critical issues to keep robots functioning at their maximum potential. This part-time role provides weekend coverage in the Los Angeles area, with short-notice travel to support robot service needs. The starting hourly rate is $25.

Requirements

• Local to Los Angeles, California, and able to travel within the designated region; travel expenses are paid.
• Able to travel for site inspections and repairs escalated to engineering; short-notice travel is required.
• Able to read and understand manufacturing work instructions, mechanical assembly drawings, and electrical schematics.
• Able to work with electrical and mechanical tools, including a digital multimeter, wire and PCB soldering tools, electrical terminal crimping tools, and hand tools.
• Comfortable with basic command-line tools.
• Able to become vendor credentialed with partner hospitals.
• At least 3 years of work experience with commercially available products.
• Technical experience troubleshooting complex robotic systems.
• Ability to execute high-quality work independently in the field.
• Strong work ethic, organizational skills, and communication skills.
• Must be a U.S. citizen or permanent resident with work authorization.

Responsibilities

• Travel to support robot service needs; the posting states travel is required for less than 80% of the time.
• Conduct routine and incident maintenance for the robot fleet.
• Support root cause analysis for major field incidents.
• Perform timely repairs and reduce the time robots are out of production.
• Report critical team metrics, including mean time to repair and first contact resolution rate.
• Perform site inspections and repairs escalated to engineering.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed