Field Service Technician - Neptune (Fargo, ND)

Stryker•Fargo, ND

6d•Onsite

About The Position

The Field Service Technician – Neptune is a field-based role supporting healthcare customers across an assigned territory. The technician provides equipment service, troubleshooting, maintenance, installation, and documentation, spending much of the workday traveling in a company-provided vehicle between customer sites. The role supports equipment performance and a positive customer experience through clear communication, accurate records, and collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. The technician manages multiple service priorities independently, including in fast-paced or stressful customer environments, and coordinates with internal partners when additional support is needed. The position involves travel to hospitals and healthcare facilities, including travel within and occasionally outside the assigned territory. Work may take place in areas where biohazardous materials are present, and requires compliance with customer site requirements, safety standards, patient confidentiality policies, company procedures, and required PPE. The schedule may include overtime, evening, overnight, or weekend work to meet customer needs. Travel is approximately 40%.

Requirements

High school diploma or GED.
Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, and occasionally outside the territory.
Proficiency with Microsoft Office applications.
Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening, and PPE requirements, with or without reasonable accommodation.
Ability, with or without reasonable accommodation, to stand, walk, bend, and work at customer sites for extended periods; regularly move up to 20 pounds; and occasionally lift up to 75 pounds.

Nice To Haves

At least 3 years of technical service, equipment repair, maintenance, or related experience.
Associate degree, bachelor's degree, or formal technical training in a technical discipline.
Experience with biomedical equipment maintenance, repair, installation, or field service support.

Responsibilities

Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, support equipment performance, and advance business goals in the assigned territory.
Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
Install, maintain, and inspect medical equipment according to service guidelines and quality standards.
Support software, connectivity, and system configuration activities as needed.
Coordinate service schedules, prioritize customer requests, communicate findings and recommendations, and provide timely updates to customers and internal stakeholders.
Document service activities, repairs, parts usage, and results in company systems.
Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
Follow customer site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements in healthcare environments.