Field Service Technician (Neptune) - Huntington, WV

Stryker•Huntington, WV

7d•$28 - $39•Onsite

About The Position

The Field Service Technician – Neptune is a field-based role supporting healthcare customers across an assigned territory. The technician travels to hospitals and healthcare facilities, primarily in a company-provided vehicle, to service, troubleshoot, repair, install, maintain, and inspect medical equipment. The role also supports software, connectivity, and system configuration as needed to maintain equipment performance. The position requires managing multiple service priorities independently in customer environments that may be fast-paced or stressful, while collaborating with healthcare customers, clinical staff, sales partners, and internal stakeholders. The technician communicates service updates and recommendations, documents work accurately, and follows customer site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements. Travel is 30%, with overnight and weekend travel as needed; overtime, evening, overnight, or weekend work may also be required to meet customer needs.

Requirements

High school diploma or GED.
Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, and occasional travel outside the territory for business needs and coverage.
Proficiency with Microsoft Office applications.
Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and PPE, with or without reasonable accommodation.
Ability, with or without reasonable accommodation, to stand, walk, bend, and work at customer sites for extended periods; regularly move up to 20 pounds; and occasionally lift up to 75 pounds.

Nice To Haves

At least 3 years of technical service, equipment repair, maintenance, or related experience.
Associate degree, bachelor's degree, or formal technical training in a technical discipline.
Experience with biomedical equipment maintenance, repair, installation, or field service support.

Responsibilities

Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver customer experiences, optimize equipment performance, and support business goals in the assigned territory.
Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
Support software, connectivity, and system configuration activities as required.
Coordinate service schedules, prioritize customer requests, communicate findings and recommendations, and provide timely updates to customers and internal stakeholders.
Document service activities, repairs, parts usage, and results in company systems.
Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
Follow customer site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements, including in areas where biohazardous materials may be present.