Field Service Technician (Neptune) - Huntington, WV

Stryker•Huntington, WV

6d•Onsite

About The Position

The Field Service Technician – Neptune is a field-based role supporting healthcare customers across an assigned territory. The technician provides equipment service, troubleshooting, maintenance, installation, and documentation, traveling between customer sites in a company-provided vehicle. The role focuses on restoring equipment functionality, maintaining performance, and delivering a positive customer experience through effective support, communication, and collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. The technician manages service priorities independently in potentially fast-paced or stressful customer environments and coordinates with internal partners when additional support is needed. Work takes place in healthcare settings, including areas where biohazardous materials may be present, and requires compliance with customer-site requirements, safety standards, patient confidentiality policies, company procedures, and required PPE.

Requirements

High school diploma or GED.
Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, and occasional travel outside the territory.
Proficiency with Microsoft Office applications.
Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and PPE, with or without reasonable accommodation.
Ability to perform essential physical requirements with or without reasonable accommodation, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.

Nice To Haves

At least 3 years of technical service, equipment repair, maintenance, or related experience.
Associate degree, bachelor's degree, or formal technical training in a technical discipline.
Experience with biomedical equipment maintenance, repair, installation, or field service support.

Responsibilities

Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver positive customer experiences, support equipment performance, and contribute to territory business goals.
Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
Troubleshoot, diagnose, and repair equipment to restore functionality and minimize downtime.
Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
Support software, connectivity, and system configuration activities as required.
Coordinate service schedules, prioritize customer requests, communicate findings and recommendations, and provide timely updates.
Document service activities, repairs, parts usage, and results in company systems.
Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
Follow customer-site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements in healthcare environments.