Field Service Technician - Western U.S.

CAPSA SOLUTIONS LLC • Portland, OR

3d • $65,000 - $80,000 • Remote

About The Position

Capsa Healthcare is seeking a full-time Field Service Technician to provide onsite support for Capsa Healthcare products. This position facilitates the installation and/or repair of product at customer locations while liaising with Capsa’s internal operations, engineering, and other internal teams on product-related support issues. This is a remote position located within the Western US Region; or possible hybrid if located near Portland, OR.

Requirements

• Bachelor's degree preferred and 3+ years of field service experience, or an equivalent combination of education and relevant experience.
• Experience supporting technical products, preferably in healthcare or capital equipment environments.
• Strong mechanical, electrical, electronic, networking, software installation, and troubleshooting skills.
• Excellent customer service, communication, presentation, and small-group training skills.
• Strong organizational, project management, time management, and prioritization abilities.
• Ability to travel frequently based on customer, territory, and project needs, including overnight domestic travel and occasional international travel. Travel may be up to 75%.
• Ability to work effectively with customers, vendors, and cross-functional teams.

Nice To Haves

• Experience with Windows, cloud-based monitoring, remote diagnostic platforms, databases, and connected-device technologies preferred.
• Proficiency with Microsoft 365 applications; ERP and CRM experience preferred.

Responsibilities

• Install, repair, maintain, refurbish, and upgrade Capsa products and software.
• Deploy, configure, test, and validate equipment at customer facilities.
• Use Capsa software platforms and other approved tools to monitor product performance, support remote diagnostics, and assist with troubleshooting.
• Coordinate product delivery and service logistics with customers, internal teams, and freight providers.
• Train customers and third-party service providers on product operation and maintenance.
• Develop and maintain technical work instructions and training materials.
• Deliver a positive customer experience while representing Capsa professionally.
• Document service activity and report trends involving projects, project assets and documentation, product performance, customer needs, and recurring field issues.
• Provide technical consultation and support to internal teams.
• Travel as required to support installations, service, and field projects.
• Participate in a predefined rotational on-call support schedule (if applicable).
• Complete trip reports, service records, and required operational reporting.
• Provide field feedback to Product Management and Engineering to support product improvements.

Benefits

• Commensurate salary
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance
• Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness & ID Theft insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level