Capital Equipment Specialist (Western U.S.)

Cook Group • San Diego, CA

7d

About The Position

The Capital Equipment Specialist supports product management and the sales team in maximizing opportunities throughout the product life cycle, in line with business plan goals. The position is within Cook Medical’s Urology division, which focuses on diagnostic and therapeutic products for stone management, oncology, voiding dysfunction, and pelvic health. Its product line includes ureteral access sheaths, dilation and occlusion balloon catheters, ureteral and urethral stents, stone extraction devices, biopsy needles and forceps, drainage catheters, lasers, and lithotripters.

The role must be based in the Western U.S., preferably near a major airport. Domestic and international travel may be required, up to 75%, and the position may spend up to one week per month in a plant facility. Depending on the role’s needs and essential functions, Cook offers on-site, hybrid, remote, and field work status options.

Requirements

• Bachelor’s degree in a related field, or experience of a kind and amount that provides a comparable background.
• Proficiency in reading, writing, and speaking English and other languages as required.
• General business math skills.
• Experience training others.
• Experience communicating and interacting with key customers.
• Excellent complex problem-solving skills.
• Proficiency in Microsoft Office.
• Excellent interpersonal communication and organizational skills.
• Ability to travel domestically and internationally as required, up to 75%.
• Ability to operate a motor vehicle regularly, a valid driver’s license, and legal standing to operate a motor vehicle, subject to reasonable accommodation requirements under the ADA.
• Ability to occasionally stand, walk, stoop, kneel, or crouch; occasionally lift up to 50 pounds or more; sit for extended periods; and use close visual acuity when working with computers and equipment.
• Must be legally authorized to work in the United States; Cook does not intend to sponsor employment visa status for this position.

Responsibilities

• Provide technical support, training, and updates to customers and internal groups on designated product lines through company-approved in-service training, literature, videos, and articles.
• Support new product launches, including helping create training materials, training programs, and presentations, and providing ongoing field support.
• Support Product Development in the field with clinical evaluations and trials, clinical and commercial launches, evaluations, and prototype testing.
• Support and conduct field and market analyses and help identify customer opportunities for key products.
• Support and develop relationships with key clinical and non-clinical decision-makers to provide clinical support for product lines.
• Maintain knowledge of SBU product lines, clinical procedures, business ethics, and educational and compliance requirements.
• Handle product returns, samples, consignment stock, and other applicable areas.
• Attend meetings and exhibitions outside normal office hours and on weekends as required.
• Work and interact effectively and professionally with others throughout various levels of the global organization.
• Adhere strictly to safety requirements and maintain regular, punctual attendance.
• Meet company quality and quantity standards.
• Communicate effectively in oral and written form, solve problems, and work collaboratively or independently with minimal supervision.
• Remain calm and receptive in fast-paced situations.

Benefits

• Company-sponsored 401(k) and profit-sharing plan
• Paid time-off benefits
• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Flexible spending accounts, including healthcare and dependent care
• Short- and long-term disability coverage
• Life insurance
• Well-being resources supporting physical, emotional, and financial wellness
• Employee Assistance Program (EAP)
• Voluntary employee-funded benefits for critical illness, accident insurance, hospital indemnity, and long-term care
• Variable bonus opportunity based on company and/or individual performance

What This Job Offers

• Job Type: Full-time