Capital Equipment Specialist (Western U.S.)
About The Position
The Capital Equipment Specialist supports product management and the sales team in maximizing opportunities throughout the product life cycle in line with business plan goals. The role is within Cook Medical’s Urology division, which focuses on diagnostic and therapeutic products in stone management, oncology, voiding dysfunction, and pelvic health. The product line includes ureteral access sheaths, dilation and occlusion balloon catheters, ureteral and urethral stents, stone extraction devices, biopsy needles and forceps, drainage catheters, lasers, and lithotripters. The position must be based in the Western U.S., preferably near a major airport. It requires international and domestic travel as needed, up to 75%, and may involve spending up to one week per month at a plant facility. The role supports customers and internal teams through product training, launches, field evaluations, market analyses, and relationships with clinical and non-clinical decision-makers.
Requirements
- A bachelor's degree in a related field, or experience of such kind and amount as to provide a comparable background.
- Proficiency in reading, writing, and speaking English and other languages as required.
- General business math skills.
- Experience training others.
- Experience communicating and interacting with key customers.
- Excellent complex problem-solving skills.
- Microsoft Office proficiency.
- Excellent interpersonal communication and organizational skills.
- Ability to work effectively in collaborative and independent situations with minimal supervision.
- Ability to remain calm and receptive in fast-paced situations.
- Ability to travel internationally and domestically as required, up to 75%.
- Subject to reasonable accommodation requirements under the ADA, ability to operate a motor vehicle regularly, a valid driver's license, and good standing to legally operate a motor vehicle.
- Occasionally stand, walk, stoop, kneel, or crouch; occasionally lift up to 50 pounds or more; sit for extended periods; and use close visual acuity while working with computers and equipment.
- Must be legally authorized to work in the United States; Cook does not intend to provide employment visa sponsorship for this position.
Responsibilities
- Provide technical support, training, and updates to customers and internal groups on designated product lines through company-approved in-service training, literature, videos, and articles.
- Support new product launches, including creating training materials, training programs, and presentations, and providing ongoing field support.
- Support Product Development in the field with clinical evaluations and trials, clinical and commercial launches, evaluations, and prototype testing.
- Support and perform field and market analyses and help identify customer opportunities for key products.
- Support and develop relationships with key clinical and non-clinical decision-makers to clinically support product lines.
- May spend up to one week per month in a plant facility.
- Maintain knowledge of SBU product lines, clinical procedures, business ethics, and other educational and compliance requirements.
- Handle product returns, samples, consignment stock, and other applicable areas.
- Attend meetings and exhibitions outside normal office hours and on weekends as required.
- Work and interact effectively and professionally with others throughout various levels of the global organization.
- Strictly adhere to safety requirements.
- Maintain regular and punctual attendance and company quality and quantity standards.
Benefits
- Company-sponsored 401(k) and profit-sharing plan
- Paid time-off benefits
- Medical and prescription drug insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts for healthcare and dependent care
- Short- and long-term disability insurance
- Life insurance
- Well-being resources supporting physical, emotional, and financial wellness
- Comprehensive employee assistance program
- Voluntary employee-funded critical illness, accident, hospital indemnity, and long-term care insurance
- Variable bonus opportunity based on company and/or individual performance
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What This Job Offers
Job Type
Full-time
