HR Generalist – Western U.S. (Remote) | Spanish Preferred

Artisan Design Group, LLC • Mooresville, NC

7d • Remote

About The Position

Artisan Design Group (ADG), a Lowe’s company, is seeking a Field HR Generalist to provide responsive, high-quality day-to-day HR support to leaders and associates across multiple business units and locations. The role is part of ADG’s Associate Support Team and works closely with HR Business Partners and Centers of Excellence. Primary working hours should align with Mountain or Pacific Time Zones to support ADG’s Western U.S. operations, while the role may also support initiatives, projects, and business units across the country. This is a remote position, with periodic travel to assigned business units and corporate meetings required.

The HR Generalist serves as a primary contact for HR questions and routine associate concerns, supports employee relations case management, onboarding, recruiting activities, payroll and timekeeping questions, benefits navigation, leave administration, compliance, HR transactions, and HR systems. The role resolves routine matters and escalates complex, sensitive, or higher-risk matters to the appropriate HR Business Partner or Center of Excellence. It also identifies recurring issues and opportunities to improve HR processes and contribute to a consistent, scalable associate support model.

The position is suited to someone who enjoys helping leaders and associates, builds trust, follows issues through to resolution, exercises sound judgment, handles sensitive information discreetly, and can manage multiple priorities in a fast-paced, changing environment. ADG describes the opportunity as offering broad exposure across Human Resources and opportunities to learn from experienced HR Business Partners and Centers of Excellence and develop for future career advancement within ADG.

Requirements

• Typically, an associate’s degree in human resources, business administration, or a related field, or an equivalent combination of education and progressively responsible Human Resources experience.
• At least one year of progressive Human Resources experience as an HR Generalist, HR Business Partner, or in a comparable HR role.
• General knowledge of federal and state employment laws, HR best practices, and associate relations.
• Experience with Human Resource Information Systems (HRIS).
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams, as well as other business applications.
• Exceptional communication, organizational, and relationship-building skills, including the ability to influence and build credibility at all levels of the organization.
• Ability to manage multiple priorities, exercise sound judgment, and work independently in a fast-paced environment.
• High emotional intelligence and the ability to handle confidential and sensitive information professionally and discreetly.
• Willingness and ability to travel periodically to support business operations and strengthen partnerships with leaders and associates.

Nice To Haves

• Bilingual or multilingual skills; English and Spanish are strongly preferred.
• Paylocity experience.
• Location in the Mountain or Pacific Time Zones is strongly preferred.

Responsibilities

• Serve as a first point of contact for day-to-day HR questions, policies, processes, and associate concerns across multiple business units.
• Build trusted relationships with leaders and associates and provide practical guidance on HR policies, procedures, attendance, documentation, and routine associate relations matters.
• Help leaders navigate HR processes consistently and effectively, and partner with HR Business Partners or Centers of Excellence when additional expertise is needed.
• Receive associate concerns and manage HR cases from intake through resolution; maintain accurate, confidential case documentation and share trends with HR Business Partners.
• Provide guidance on routine policy, attendance, workplace, and documentation matters; escalate complex investigations, harassment or discrimination concerns, significant corrective actions, terminations, and other high-risk matters to the HR Business Partner.
• Support new-hire onboarding and orientation, conduct exit interviews, capture feedback and trends, and help associates navigate HR resources, benefits, leave programs, policies, and HR systems.
• Support salaried job postings and candidate screening in partnership with Talent Acquisition; coordinate interviews, assist with offer administration, recruiting tools and processes, job descriptions, and requisition administration.
• Support local business units with established hourly hiring processes and resources.
• Support payroll and timekeeping questions and issue resolution, and assist associates and leaders with benefits navigation.
• Coordinate leave-of-absence requests and documentation in partnership with ADG’s leave administrator.
• Support employment verification requests and referral processes; maintain I-9 compliance and employment documentation.
• Support HR transactions, including job and personal information changes, and assist associates with Paylocity and other HR systems.
• Monitor required training completion and follow up as needed while maintaining confidentiality when handling sensitive associate information.
• Identify opportunities to simplify and improve HR processes, create consistency across business locations, and identify recurring issues that could be addressed through improved tools, resources, and self-service.
• Partner with HR Business Partners and Centers of Excellence on initiatives to improve the associate and leader experience and strengthen the effectiveness and scalability of ADG’s HR support model.
• Travel periodically to assigned business units and corporate meetings.

Benefits

• Broad exposure across Human Resources and opportunities to learn from experienced HR Business Partners and Centers of Excellence.
• Opportunities to strengthen HR capabilities and prepare for future career advancement within ADG.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree