Field Service Technician (Neptune) – Atlanta, GA

Stryker•Atlanta, GA

2d•$28 - $39•Onsite

About The Position

As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across an assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, and documentation. Most of your time will be spent traveling in a company-provided vehicle between customer sites to resolve technical issues and ensure equipment performs as intended. The role involves delivering a positive customer experience through effective service support, clear communication, accurate documentation, and collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. You will manage multiple service priorities, work independently in fast-paced or stressful customer environments, and coordinate with internal partners when additional support is needed. Candidates must live in or be willing to relocate to the Atlanta, Georgia area. Travel is approximately 30% and may include overnight and weekend travel, as well as occasional travel outside the territory. The schedule may require overtime, evening, overnight, or weekend work to support customer requirements.

Requirements

High school diploma or GED.
Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, and occasional travel outside the territory.
Proficiency with Microsoft Office applications.
Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and PPE, with or without reasonable accommodation.
Ability, with or without reasonable accommodation, to stand, walk, bend, and work at customer sites for extended periods; regularly move up to 20 pounds; and occasionally lift up to 75 pounds.

Nice To Haves

At least 3 years of technical service, equipment repair, maintenance, or related experience.
Associate degree, bachelor's degree, or formal technical training in a technical discipline.
Experience with biomedical equipment maintenance, repair, installation, or field service support.

Responsibilities

Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, ensure optimal equipment performance, and support business goals in the assigned territory.
Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
Support software, connectivity, and system configuration activities as required to maintain equipment performance.
Coordinate service schedules, prioritize customer requests, communicate service findings and recommendations, and provide timely updates to customers and internal stakeholders.
Document service activities, repairs, parts usage, and results in company systems.
Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
Work in healthcare environments, including areas where biohazardous materials may be present, while following site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements.