Field Service Engineer (Territory: Atlanta, GA)
About The Position
The Field Service Engineer is responsible for customer satisfaction across all aspects of the role, including increasing throughput, decreasing downtime, performing regular preventive maintenance, and completing upgrades as directed by Beckman Coulter technical staff. The engineer acts as an advocate for customers and a steward for the company. This position reports to the Southeast Manager and is part of the Southeast Field Service Team. It is based remotely from the employee’s home and covers the Augusta, Georgia and Greenville, South Carolina areas and surrounding cities. The role involves servicing Beckman Coulter products at customer facilities, building customer relationships, supporting commercial initiatives, and responding promptly to customer needs with an emphasis on resolving issues on the first visit. The role requires overnight travel of 25%–60%, commuting to customer facilities within the assigned territory, and occasionally lifting, lowering, and moving items weighing up to 50 pounds. Compensation is hourly, with a stated range of $31.25–$36.05, and the position is also eligible for sales incentive pay.
Requirements
- Associate’s degree in mechanical, electrical, or biomedical engineering, life science, or equivalent military experience.
- At least 1 year of experience problem solving, diagnosing, or troubleshooting challenges.
- Valid driver’s license with an acceptable driving record.
- Ability to commute to customer facilities within the assigned territory.
- Ability to travel overnight 25%–60%.
- Ability to occasionally lift, lower, and move up to 50 pounds.
Nice To Haves
- Prior laboratory or field service experience.
- Experience working in a regulated laboratory environment.
Responsibilities
- Service Beckman Coulter products at customer facilities.
- Cultivate customer relationships and support commercial initiatives.
- Address customer needs promptly, emphasizing a first-time fix through the problem-solving process.
- Help increase throughput, decrease downtime, and perform regular preventive maintenance and upgrades as directed by Beckman Coulter technical staff.
- Advocate for internal and external customers and act as a steward for the company.
Benefits
- Paid time off
- Medical, dental, and vision insurance
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
