Field Service Engineer (Territory: Atlanta, GA)

Danaher•Greenville, SC

3d•$31 - $36•Remote

About The Position

The Field Service Engineer is responsible for customer satisfaction across all aspects of the job, including increasing throughput, decreasing downtime, conducting regular preventive maintenance, and performing upgrades as directed by Beckman Coulter technical staff. The role serves as an advocate for internal and external customers and a steward for the company. The position reports to the Southeast Manager and is part of the Southeast Field Service Team. It is remote from the employee’s home, covering the Augusta, Georgia, and Greenville, South Carolina, area and surrounding cities. The engineer services Beckman Coulter products at customer facilities, cultivates customer relationships, supports commercial initiatives, and responds promptly to customer needs with an emphasis on resolving problems on the first visit.

Requirements

Associate’s degree in mechanical, electrical, or biomedical engineering, life science, or equivalent military experience.
At least 1 year of experience problem solving, diagnosing, or troubleshooting challenges.
Valid driver’s license with an acceptable driving record.
Ability to commute to customer facilities within the assigned territory.
Ability to travel overnight 25%–60%.
Ability to occasionally lift, lower, and move up to 50 pounds.

Nice To Haves

Prior laboratory or field service experience.
Experience working in a regulated laboratory environment.

Responsibilities

Service Beckman Coulter products at customer facilities.
Cultivate customer relationships and support commercial initiatives.
Address customer needs promptly, emphasizing a first-time fix through the problem-solving process.
Help increase throughput, decrease downtime, and provide regular preventive maintenance.
Perform regular upgrades as deemed necessary by Beckman Coulter technical staff.
Advocate for internal and external customers and act as a steward for the company.