BIOMED FIELD SERVICE TECHNICIAN-Atlanta, GA

Probo Medical•Atlanta, GA

About The Position

Probo Medical is a diagnostic imaging sales and service provider focused on increasing access to affordable, high-quality healthcare products and services. The Biomed Field Service Technician performs technical work involving installation, repair, preventive maintenance, and calibration of OEM medical devices and systems. The technician performs inspections and maintains accurate records of inspections, repairs, calibrations, and other work performed. The role reports to the VP, Service Delivery - DI. The position is primarily field-based at hospitals, clinics, and other medical facilities, with administrative duties performed in a home office. It requires travel up to 80% of the time and may involve flexible hours and overtime, often on short notice. The technician is expected to provide responsive, professional customer service, follow safety and quality standards, and meet service and documentation metrics.

Requirements

High school diploma/GED, an associate degree or equivalent from a two-year university or technical school, at least four years of related experience, or an equivalent combination of education and experience.
Previous mechanical or electronics work experience in a field service, hospital-based, or military setting.
Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
Experience interfacing with internal team members and external customers as part of a solution-based service process.
Familiarity with common electronic test equipment, including digital multimeters and safety analyzers.
Experience using or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals for biomedical and imaging instrumentation.
Valid driver's license, good driving record, and ability to pass a motor vehicle record check.
Ability to meet hospital credentialing requirements upon request, which may include drug testing and immunizations under customer or facility policy.
Ability to resolve problems, think analytically, work independently, and communicate professionally.
Willingness to work flexible hours and overtime, often on short notice.
High degree of mechanical aptitude.
Excellent interpersonal and communication skills.
Resourcefulness and ability to work independently.
Strong time-management skills.
Ability to adapt to changing circumstances.
Decision-making, problem-resolution, and creative-thinking skills.
Attention to detail.
Ability to multitask amid shifting priorities and work productively in a pressurized environment.
Ability to meet customer-required certifications and credentialing for admission to facilities.
Ability to travel up to 80% of the time.
Ability to lift, carry, and move items weighing at least 50 pounds using proper technique.
Ability to stand, walk, sit, and drive for long periods; use hands and fingers; reach with hands and arms; speak and hear; stoop, kneel, crouch, and bend; and perform tasks requiring close vision.
Ability to operate an automobile.

Responsibilities

Complete scheduled preventive maintenance, unplanned maintenance, and required equipment upgrades.
Install and de-install OEM equipment; perform site inspections and interact with customers and contractors as needed.
Maintain a high level of customer satisfaction through service excellence.
Complete and submit expense reports within departmental guidelines.
Train customers on the basic operation and use of medical devices.
Respond urgently to customer inquiries in writing, in person, or by telephone as needed, with written responses subject to managerial approval.
Escalate customer issues and unresolved product problems to service management promptly and comprehensively, following established protocols.
Promote service contract offerings and assist Sales in selling service agreements to customers in the assigned territory.
Observe and promote Probo’s safety, quality, and productivity standards and policies.
Complete records of installations, de-installations, repairs, and maintenance, as well as regulatory compliance paperwork, accurately and on time.
Manage inventory, maintain accurate records, and promptly return unused and failed parts.
Perform preventive maintenance on time, respond expeditiously onsite, and minimize equipment downtime.