BIOMED FIELD SERVICE TECHNICIAN-Atlanta, GA

Probo Medical•Atlanta, GA

About The Position

Probo Medical is a diagnostic imaging sales and service provider focused on increasing access to healthcare through affordable products and services. The Biomed Field Service Technician performs technical work involving installation, repair, preventive maintenance, calibration, and inspection of OEM medical devices and systems. The role documents and maintains accurate records of inspections, repairs, calibrations, and other work performed. The technician works primarily in the field at hospitals, clinics, and medical facilities, with administrative duties performed in a home office environment. The position reports to the VP, Service Delivery - DI and requires travel up to 80% of the time.

Requirements

High school diploma/GED, an associate degree or equivalent from a two-year university or technical school, at least four years of related experience, or an equivalent combination of education and experience.
Previous mechanical or electronics work experience in field service, a hospital-based setting, or the military.
Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
Experience interfacing with internal team members and external customers as part of a solution-based service process.
Familiarity with common electronic test equipment, including digital multimeters and safety analyzers.
Experience interpreting, or ability to interpret, schematics, wiring diagrams, illustrated parts diagrams, and technical manuals for biomedical and imaging instrumentation.
Valid driver's license, good driving record, and ability to pass a motor vehicle record check.
Ability to meet hospital and customer credentialing requirements, which may include drug testing and immunizations.
Ability to resolve problems, think analytically, work independently, and communicate professionally.
Willingness to work flexible hours and overtime, often on short notice.
High degree of mechanical aptitude.
Excellent interpersonal and communication skills.
Resourcefulness and ability to work independently.
Strong time management skills and ability to adapt to changing circumstances.
Decision-making, problem-resolution, and creative-thinking skills.
Attention to detail and ability to manage multiple activities with shifting priorities.
Ability to work productively in a pressurized environment.
Ability to lift, carry, and move items weighing at least 50 pounds using proper technique.
Ability to stand, walk, sit, and drive for extended periods; use hands and fingers; reach with hands and arms; speak and hear; and stoop, kneel, crouch, and bend.
Close vision and ability to operate an automobile.

Responsibilities

Complete scheduled preventive maintenance and unplanned maintenance, and perform required equipment upgrades.
Install and de-install OEM equipment, perform site inspections, and interact with customers and contractors as needed.
Maintain customer satisfaction through excellent service.
Complete and submit expense reports according to departmental guidelines.
Train customers on the basic operation and use of medical devices.
Respond promptly to customer inquiries in writing, in person, or by telephone, with managerial approval where applicable.
Escalate customer issues and unresolved product problems to service management promptly and comprehensively, following established protocols.
Promote service contracts and assist Sales with selling service agreements within the assigned territory.
Follow Probo standards and policies for safety, quality, and productivity.
Complete installation, de-installation, repair, maintenance, and regulatory compliance records accurately and on time.
Manage inventory, maintain accurate records, and promptly return unused and failed parts.
Complete preventive maintenance on time, respond expeditiously on site, and minimize equipment downtime.