Field Service Technician (Neptune) - San Jose, CA

Stryker•San Jose, CA

3d•$36 - $50•Onsite

About The Position

The Field Service Technician supporting Neptune serves as a technical resource for healthcare customers across an assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, installation, and documentation. The technician travels between customer sites, primarily in a company-provided vehicle, to resolve technical issues and help ensure equipment performs as intended. The role emphasizes positive customer experiences through effective support, clear communication, accurate records, and collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. It requires managing multiple service priorities, working independently in fast-paced or stressful customer environments, and coordinating with internal partners when additional support is needed. The technician works in healthcare facilities, which may include areas where biohazardous materials are present, and must follow site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements. The position may involve overtime, evening, overnight, or weekend work. Travel is listed as 20%.

Requirements

High school diploma or GED.
Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, and occasional travel outside the territory to support business needs and coverage.
Proficiency with Microsoft Office applications.
Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and PPE, with or without reasonable accommodation.
Ability, with or without reasonable accommodation, to stand, walk, bend, and work at customer sites for extended periods; regularly move up to 20 pounds; and occasionally lift up to 75 pounds.

Nice To Haves

At least 3 years of technical service, equipment repair, maintenance, or related experience.
Associate degree, bachelor's degree, or formal technical training in a technical discipline.
Experience with biomedical equipment maintenance, repair, installation, or field service support.

Responsibilities

Build and maintain relationships with customers and internal partners, including sales and commercial teams, to deliver customer support, maintain equipment performance, and support business goals in the assigned territory.
Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
Install, maintain, and inspect medical equipment according to service guidelines and quality standards.
Support software, connectivity, and system configuration activities as needed to maintain equipment performance.
Coordinate service schedules, prioritize customer requests, communicate findings and recommendations, and provide timely updates to customers and internal stakeholders.
Document service activities, repairs, parts usage, and results in company systems.
Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
Follow customer site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements in healthcare environments.