Field Service Engineer - San Jose CA

Hologic•San Jose, CA

8d•$64,000 - $100,100

About The Position

Hologic is hiring a Field Service Engineer for its Diagnostics division to service molecular diagnostic and cytology equipment in the San Jose, California area. The role involves on-site repair and maintenance of customer instruments and requires working from a home-based office, traveling more than 75% of the time, taking on-call duties, and potentially staying overnight three to four nights per week. The employee should live close to an airport. The position includes comprehensive onboarding and ongoing training and development. The annualized base salary range is $64,000 to $100,100, and the position is bonus eligible. Final compensation depends on relevant experience, skills, knowledge, geography, education, business needs, and market demand.

Requirements

Meet customer credentialing requirements.
Working knowledge of chemistry principles and chemical handling techniques.
Understand the proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time management skills.
Ability to pass a comprehensive background check.
Valid driver's license and a clean driving record.
Two to five years of related field experience with direct customer interaction, preferably in a laboratory setting.
AA/AS degree and/or practical military experience is considered.

Nice To Haves

Strong robotics, fluidics, and pneumatics experience.
BS/BA degree or equivalent experience.

Responsibilities

Conduct advanced troubleshooting to repair, test, and qualify instruments at assigned territory sites.
Provide 24/7 customer coverage within 24 hours of notification.
Schedule and manage preventive maintenance and unscheduled visits to instrument sites.
Determine appropriate inventory levels of repair parts with supply lines.
Document customer-call repairs and resolutions in the CRM system and escalate issues to management as needed.
Work with Product Application Engineers to resolve quality issues and advise them of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation complies with regulatory requirements and quality control standards.
Perform other function-related activities as reasonably required by business needs.