Field Service Engineer - San Jose CA

Hologic•San Jose, CA

About The Position

Hologic is hiring a Field Service Engineer for its Diagnostics division to service molecular diagnostic and cytology equipment across the San Jose, California area. The role provides on-site customer service through troubleshooting, repair, testing, qualification, and maintenance of instruments. The engineer works from a home-based office and travels more than 75% of the time, with on-call duties and overnight stays that may be three to four nights per week. The position requires living in close proximity to an airport. Hologic provides comprehensive onboarding training and continued development and training throughout the employee’s career. The annualized base salary range is $64,000 to $100,100, and the role is bonus eligible. Final compensation depends on relevant experience, skills, knowledge, geography, education, business needs, and market demand.

Requirements

2–5 years of related field experience with direct customer interaction, preferably in a laboratory setting.
Working knowledge of chemistry principles and chemical-handling techniques.
Understanding of the proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time-management skills.
Ability to meet customer credentialing requirements.
Ability to pass a comprehensive background check.
Valid driver’s license and a clean driving record.
Ability to travel more than 75% and perform on-call duties, including overnight stays.

Nice To Haves

Strong robotics, fluidics, and pneumatics experience.
BS/BA degree or equivalent experience.
AA/AS degree and/or practical military experience is considered.

Responsibilities

Conduct advanced troubleshooting to repair, test, and qualify instruments at assigned territory sites.
Provide 24/7 customer coverage within 24 hours of notification.
Schedule and manage preventive maintenance and unscheduled visits to instrument sites.
Determine appropriate inventory levels of repair parts in coordination with supply lines.
Document customer-call repairs and resolutions in the CRM system and escalate issues to management as needed.
Work with Product Application Engineers to resolve quality issues and communicate issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation complies with regulatory requirements and quality-control standards.
Perform other function-related activities as reasonably required by business needs.