Field Service Technician - Rockaway, NJ
About The Position
The Field Service Technician provides on-site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. The role supports point-of-sale (POS), pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and helps minimize disruption to store operations. The position works closely with remote support teams, including network services, software engineering, and help desk personnel, to restore service and identify root causes. The technician maintains accurate service records and ensures timely resolution of assigned work while delivering excellent in-store customer support.
Requirements
- At least 1 year of hands-on experience troubleshooting hardware, performing repairs, and conducting maintenance.
- Valid driver’s license with no major violations.
- Willingness to travel frequently between CVS Pharmacy locations within Rockaway, New Jersey, and reside within the service area.
- Availability to work flexible hours, including days, nights, weekends, and holidays.
- Ability to lift 75 pounds and occasionally work on ladders.
- High school diploma or GED required.
Nice To Haves
- Technical certifications.
- Associate’s degree or technical degree.
- Previous field service technician experience.
Responsibilities
- Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
- Provide hands-on support for POS systems, pharmacy systems, photo kiosks, and inventory management systems.
- Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements with minimal supervision.
- Install and integrate store technology, including configuring POS terminals, peripherals, and network connectivity.
- Diagnose and resolve complex technical issues on-site, identify root causes, and implement solutions.
- Document service calls, equipment installations, repairs, and maintenance activities accurately.
- Collaborate with help desk, network engineering, and software development teams to escalate and resolve issues.
- Provide customer service to store colleagues while troubleshooting equipment issues.
- Manage inventory of IT parts, tools, and supplies, track stock, and place orders as needed.
- Participate in an on-call rotation and respond to urgent service needs as required.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
