Shift Manager (Auntie Annes Rockaway Mall - Rockaway, NJ)

FRESH DINING CONCEPTS LLC • Bainbridge Island, WA

3d • $16 - $20 • Onsite

About The Position

Auntie Anne’s is hiring a Shift Manager to lead store shifts and support operations while delivering friendly, high-quality guest experiences. The role helps drive store performance, maintain operational standards, coach team members, and ensure guests receive outstanding service. Shift Managers prepare, bake, and serve products to brand standards, oversee shift execution, and support a clean, organized, and food-safe store environment. The position offers flexible scheduling of 20 to 40 hours per week and includes paid training, ongoing coaching, and opportunities for advancement.

Requirements

• Must be at least 18 years of age.
• Reliable transportation and consistent attendance.
• Availability to work at least one weekend day (Saturday or Sunday) each week.
• Flexible availability, including evenings, weekends, and holidays.
• Demonstrated punctuality and readiness to work at the scheduled start of each shift.
• Dependable attendance and ability to consistently meet scheduled shifts.
• Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies.
• Strong work ethic and commitment to dependability, accountability, and teamwork.
• Ability to follow directions, procedures, and brand standards consistently.
• TB clearance required if applicable by location.
• Ability to stand, bend, lift, and remain active throughout a shift.
• Comfort working in warm and cold environments, including around ovens, prep areas, and walk-in coolers.
• Basic math skills and confidence using point-of-sale systems.
• Ability to taste-test products as part of quality control processes.
• Strong communication, teamwork, leadership, and guest service skills.
• Food Handler Certification, current or obtainable within 30 days of hire.
• Comfort using smartphones, tablets, and store technology systems.
• Honesty, accountability, reliability, and willingness to learn and grow.

Nice To Haves

• One or more years of food service, restaurant, retail, or supervisory experience preferred.
• Previous leadership, keyholder, or shift management experience is a plus.
• High school diploma or equivalent experience preferred.

Responsibilities

• Welcome guests with friendly, energetic, and professional service.
• Lead shifts and provide direction, coaching, and support to team members.
• Prepare, bake, and serve Auntie Anne’s products according to brand recipes and quality standards.
• Ensure operational, food safety, and guest service standards are consistently met.
• Deliver accurate orders and a positive guest experience.
• Operate registers and handle cash, payments, and transactions responsibly and accurately.
• Assist with opening and closing procedures, cash accountability, and shift execution.
• Monitor productivity and overall shift performance.
• Address guest concerns professionally and resolve issues in a timely manner.
• Support the training and development of new and existing team members.
• Maintain a clean, stocked, organized, and food-safe environment throughout the shift.
• Arrive on time, in proper uniform, and ready to work; maintain reliable attendance and follow call-out and scheduling procedures.
• Plan ahead for transportation, traffic, and parking to ensure timely arrival.
• Take ownership of assigned responsibilities and follow through with attention to detail.
• Support teammates during busy periods and collaborate to achieve store goals.
• Follow food safety, sanitation, loss prevention, and operational procedures.
• Demonstrate accountability, professionalism, and a positive attitude.
• Help create a culture of teamwork, reliability, and respect.

Benefits

• Flexible scheduling with 20 to 40 hours per week.
• Free on-duty shift meals and employee discounts on Auntie Anne’s products.
• Paid training with ongoing coaching and development.
• Advancement opportunities.
• Free uniforms.
• Eligible benefits may include health insurance, life insurance, and a 401(k) plan.
• Supportive team and fun, fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed