Field Service Technician/Warehouse manager

Window World of New Hampshire & Southern Maine • Manchester, NH

83d • Hybrid

About The Position

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices. This role involves keeping the warehouse organized and clean, visiting customer homes to replace sashes, solve problems, and fix issues. The technician will also unload window, door, and material deliveries and must have common knowledge of how a window, door, and/or siding works/is installed. The position is responsible for everyday duties, with pay determined by applicant experience.

Requirements

• Must speak and understand English fluently.
• Strong work ethic and detail-oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Effective written and verbal communication skills.
• Coachable with the ability to learn new programs and processes.
• Positive, upbeat attitude and ability to work on a team.
• Common knowledge of how a window, door and/or siding works/installed.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Maintain a well-organized and professional workspace/vehicle.
• Provide assistance with training and orientation for other team members as assigned.
• Able to install minor window/door jobs.
• Keeping warehouse organized and clean.
• Going to customer homes and replacing sashes, solving problems, fixing issues.
• Unloading window, door and material deliveries.

Benefits

• Free uniforms
• Paid time off
• 401(k)
• 401(k) matching
• Competitive, bi-weekly pay.
• Flexible hours.
• Organized warehouse for easy pickup of products and materials.
• Paid Holidays.
• Family culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed