Field Service Technician-Professional

Miele • Calgary, AB

6d • CA$75,000 - CA$85,000 • Onsite

About The Position

This role involves diagnosing, repairing, and maintaining Miele Professional equipment at various customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities. The technician will complete service calls independently, performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation. This includes ordering replacement parts, maintaining service records, and interpreting technical documentation. The position also requires maintaining company assets, building strong customer relationships, and potentially participating in special projects. Travel, both locally and occasionally domestically or internationally, is a requirement.

Requirements

• Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field.
• Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing appliances, commercial, laboratory, medical, or industrial equipment.
• Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software.
• Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records.
• Excellent verbal and written communication skills with a strong customer service focus.
• Commitment to safety, quality standards, and continuous professional development.
• Valid driver's license and willingness to travel to customer sites.

Responsibilities

• Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities.
• Complete assigned service calls independently by performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation and measurement protocols.
• Order required replacement parts and maintain accurate service records using company systems.
• Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues.
• Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner.
• Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit.
• Support the Professional Division by participating in special projects and other responsibilities as required.
• Collaborate with team members to deliver an exceptional service experience to our customers.
• Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree