Service Technician - Professional

Panasonic•Columbus, GA

About The Position

Performs maintenance, diagnosis, and repair of refrigeration, heating, and air-conditioning systems commonly installed in supermarkets, convenience stores, and cold-storage facilities. Works independently with minimal direct supervision, develops first-line customer relationships, and identifies potential sales opportunities. The role also serves as a technical resource to other technicians and leads HVAC/R preventive maintenance programs.

Requirements

High school diploma or GED.
External candidates: 7 years of field experience, or 5 years with certification from a technical school.
Internal candidates: 3 years as a Certified Technician, with OJT completion and a skills assessment.
Valid driver’s license and a safe driving record in accordance with the Fleet Policy.
Physical ability to walk distances, bend and crouch, climb ladders, work at high elevations, and repeatedly lift or carry objects up to 50 pounds for extended periods.
Excellent verbal and written communication skills; detail-oriented and highly motivated.
Strong mechanical aptitude, including knowledge of basic maintenance tasks and use of hand tools.
Ability to work nights and/or weekends as required.
EPA 608 Universal Certification.
Superior decision-making ability and paperwork skills.

Nice To Haves

HVAC-R technical school degree.
Understanding of CO2 refrigeration.
Working knowledge of basic refrigeration and/or commercial refrigeration and HVAC.
Strong leadership and business acumen.

Responsibilities

Perform prescribed routine maintenance on supermarket refrigeration systems and self-contained temperature-controlled merchandisers.
Match customer needs with potential sales opportunities and complete rapid, accurate diagnoses.
Manage truck inventory, including ordering, receiving, billing out, and maintaining parts with minimal waste.
Manage the assigned vehicle in accordance with company guidelines, keep it clean, and complete required maintenance on time.
Complete documents and electronic communications thoroughly, accurately, professionally, and on time; use a handheld device for paperwork and invoicing.
Use a mirror and flashlight to inspect joints; install PVC drain pipe; set and trim cases; install and adjust glass doors and frames; use temperature sensors; braze and solder; and determine coil layouts in complex boxes.
Identify pipe sizes and fittings, perform refrigerant and oil conversions, test oil during conversions, and electric-weld a variety of metals and joint types.
Identify, troubleshoot, and correctly size thermostatic expansion valves; work with pressure regulators, refrigerant flow controls, and complex schematic diagrams.
Demonstrate knowledge of refrigeration systems and controls, including oil systems, low-ambient controls, equipment and store startup, EMS controls, airflow testing, VFDs, defrost types, recovery and torch setups, compressor operating parameters, system layouts, and advanced wiring diagrams.
Use and understand gauges, scales, recovery equipment, ECM, shaded-pole, PSC, and three-phase motors, oil differential pressure valves, and oil-level controls.
Detect and repair leaks on conventional systems and parallel racks; solder copper-to-brass and copper-to-steel; diagnose and replace compressors; troubleshoot and repair complex service calls; and check or adjust oil-management systems and compressor oil-level controls.
Serve as a technical resource to other technicians and lead HVAC/R preventive maintenance programs.
Perform additional responsibilities as assigned.