Field Service Technician/Mechanic
About The Position
Carolina Handling, a Raymond Dealer, provides turnkey solutions for warehouses, distribution centers, and manufacturers, including material handling equipment, automation technologies, software, and intralogistics solutions. Field Service Technicians service lift trucks and vehicles and often serve as the primary point of contact for customers. The company provides hiring, training, and continued development to help technicians build their skills and careers. The role involves diagnosing, installing, maintaining, and repairing equipment at customer sites while delivering professional customer service. Technicians travel daily to customer locations and may occasionally travel overnight. The work takes place in varied environments, including manufacturing, distribution, cold storage, and outdoor settings. Hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays.
Requirements
- Valid driver's license with a clean driving record, which must be maintained.
- High school diploma or equivalent.
- Preferred 1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation.
- Solid understanding of mechanical, electrical, hydraulic, and electronic systems.
- Ability to read schematics and technical manuals.
- Communicate effectively and courteously with customers and explain technical concepts to non-technical individuals.
- Analyze problems, identify root causes, and implement solutions to minimize downtime.
- Attention to detail and accuracy in completing work.
- Ability to prioritize tasks, meet deadlines, and respond promptly to customer requests.
- Ability to stay updated on industry advancements and product availability.
- Ability to safely operate tools and equipment used in maintenance and repair.
- Physical stamina to perform manual labor, lift heavy equipment, and work in diverse environments.
- Ability to meet the physical, sensory, communication, and safety requirements of heavy work, including operating machinery and motor vehicles, lifting and handling objects, and working in noisy environments.
- Successful completion of applicable pre-employment checks, which may include background checks, drug screenings, and motor vehicle record checks.
Nice To Haves
- 1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation.
Responsibilities
- Identify and diagnose electro-mechanical equipment problems, and perform installations and repairs as needed.
- Interact directly with customers to understand concerns, recommend actions, and ensure satisfaction.
- Represent the company professionally and provide superior customer service.
- Complete repairs efficiently, promptly, and professionally.
- Perform scheduled maintenance for contracted customers according to company policies and procedures, and address repairs identified during maintenance checks.
- Track parts and supplies in the service van to ensure resources are available for repair and maintenance work.
- Maintain and stock the service van with necessary equipment and supplies.
- Follow customer safety and housekeeping guidelines at customer sites.
- Perform other duties as assigned or required to support company operations and objectives.
Benefits
- Medical, dental, and vision insurance.
- Prescription drug plan.
- Company-paid disability, life, and AD&D insurance.
- 401(k) plan with company match and profit sharing.
- Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
- Critical illness coverage, legal services, identity theft protection, and pet insurance.
- Paid time off.
- Employee Assistance Program.
- Tuition reimbursement.
- Milestone and anniversary gifts.
- Philanthropy and corporate contributions.
- Associate Giving Fund.
- Discount programs.
- Take-home company-provided service van with fuel card and maintenance coverage.
- Comprehensive tool kit with role-specific tools, equipment, and safety gear.
- Annual uniform and boot allowance.
- Classroom and shop training programs.
- Paid on-the-job training.
- Uncapped overtime opportunity for increased income.
- Internal mobility, mentorship programs, and leadership development initiatives.
- Company-sponsored social events and team-building activities.
- Employee recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
