Field Service Technician/Mechanic

The Raymond Corporation • Tifton, GA

3d • Onsite

About The Position

Carolina Handling is seeking a Field Service Technician/Mechanic to service lift trucks, vehicles, and related material-handling equipment at customer sites. Technicians diagnose electro-mechanical issues, perform installations, repairs, and scheduled maintenance, and serve as a key point of contact for customers. The company provides training and continued development for technicians, including paid on-the-job training.

The role involves daily travel to customer locations, with occasional overnight travel for project needs or training. Work hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. Work takes place in varied customer environments, including manufacturing, distribution, cold storage, and outdoor settings.

Requirements

• Valid driver's license and clean driving record; must be maintained.
• High school diploma or equivalent.
• A preferred 1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation.
• Understanding of mechanical, electrical, hydraulic, and electronic systems.
• Ability to read schematics and technical manuals.
• Ability to communicate courteously and effectively with customers, including explaining technical concepts to non-technical individuals.
• Problem-solving skills to identify root causes and implement solutions.
• Attention to detail in completing work safely and accurately.
• Time-management skills to prioritize tasks and respond to customer requests.
• Ability to safely operate tools and equipment used in maintenance and repair.
• Physical stamina to perform manual labor, lift heavy equipment, and work in varied environments.
• Ability to meet the physical requirements of heavy work, including frequent lifting or moving of up to 50 pounds, constant handling of up to 25 pounds, and occasional handling of up to 100 pounds.
• Ability to travel daily to customer sites and occasionally travel overnight.
• Availability for work schedules that may include overtime, shift work, on-call duty, weekends, and holidays.
• Successful completion of applicable pre-employment checks, which may include background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

• Experience in maintenance, repair, or installation in a related field (1–3 years preferred).

Responsibilities

• Identify and diagnose electro-mechanical equipment problems and perform installations and repairs.
• Communicate with customers to understand concerns, recommend actions, and ensure satisfaction.
• Represent the company professionally and provide superior customer service.
• Complete repairs efficiently and professionally.
• Perform scheduled maintenance for contracted customers and address repairs identified during maintenance checks.
• Track parts and supplies in the service van.
• Maintain and stock the service van with necessary equipment and supplies.
• Follow customer safety and housekeeping guidelines at customer sites.
• Perform other duties as assigned to support company operations.

Benefits

• Medical, dental, and vision insurance.
• Prescription drug plan.
• Company-paid disability, life, and AD&D insurance.
• 401(k) plan with company match and profit sharing.
• Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Critical illness coverage, legal services, identity theft protection, and pet insurance.
• Paid time off.
• Employee Assistance Program.
• Tuition reimbursement.
• Milestone and anniversary gifts.
• Philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
• Take-home service van with fuel card and maintenance coverage.
• Comprehensive tool kit, equipment, parts, supplies, and safety gear.
• Annual uniform and boot allowance.
• Classroom and shop training programs and paid on-the-job training.
• Uncapped overtime opportunity.
• Internal mobility, mentorship, and leadership development opportunities.
• Company-sponsored social events and team-building activities.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED