Field Service Technician/Mechanic

The Raymond Corporation•Asheville, NC

About The Position

Carolina Handling is seeking a Field Service Technician/Mechanic to service lift trucks and other vehicles and serve as a key point of contact for customers. The role includes diagnosing and repairing electro-mechanical equipment, performing installations and scheduled maintenance, and helping customers resolve equipment concerns. Technicians receive training and development to build the skills needed for the role. The position requires daily travel to customer sites and may involve occasional overnight travel for projects or training. Work hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. The role operates in varied customer environments, including manufacturing, distribution, cold storage, and outdoor settings. A take-home service van, fuel card, tools, equipment, parts, supplies, and safety gear are provided.

Requirements

Valid driver's license and clean driving record, maintained throughout employment.
High school diploma or equivalent.
Solid understanding of mechanical, electrical, hydraulic, and electronic systems.
Ability to read schematics and technical manuals.
Effective and courteous communication with customers, including explaining technical concepts to non-technical people.
Ability to analyze problems, identify root causes, and implement solutions to minimize downtime.
Attention to detail in completing work safely and accurately.
Ability to prioritize tasks, meet deadlines, and respond promptly to customer requests.
Ability to safely operate tools and equipment used in maintenance and repair work.
Ability to perform manual labor and lift heavy equipment in diverse environments.
Ability to meet the described physical requirements, including frequent lifting or moving of objects up to 50 pounds, constant handling of objects up to 25 pounds, and occasional handling of objects up to 100 pounds.
Ability to travel daily to customer sites; occasional overnight travel may be required.
Successful completion of applicable pre-employment checks, which may include background, drug screening, and motor vehicle record checks.

Nice To Haves

1–3 years of a combination of education, training, and experience in a related field such as maintenance, repair, or installation.

Responsibilities

Identify and diagnose electro-mechanical equipment problems; perform installations and repairs as needed.
Interact directly with customers to understand concerns, recommend solutions, and ensure satisfaction.
Represent the company professionally and provide superior customer service.
Complete repairs efficiently and professionally, addressing identified issues promptly.
Perform scheduled maintenance for contracted customers according to company policies and procedures, and address repairs identified during maintenance checks.
Track parts and supplies in the service van to ensure resources are available for repair and maintenance work.
Maintain and stock the service van with required equipment and supplies.
Follow customer safety and housekeeping guidelines at customer sites.
Perform other duties as assigned or required to support company operations and objectives.

Benefits

Medical, dental, and vision insurance; prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness coverage, legal services, identity theft protection, and pet insurance.
Paid Time Off.
Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts.
Philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
Company-provided take-home service van with fuel card and maintenance coverage.
Comprehensive role-specific tool kit, equipment, parts, supplies, and safety gear.
Annual uniform and boot allowance.
Classroom and shop training programs.
Paid on-the-job training.
Uncapped overtime opportunity.
Internal mobility, mentorship programs, and leadership development initiatives.
Company-sponsored social events and team-building activities.
Employee recognition program.