Field Service Mechanic

Trident Machine Tools • Keene, NH

12d

About The Position

HFO Trident, an exclusive distributor for Haas Automation CNC machine tools and rotary products and part of Morris Group, Inc., is seeking a team-oriented, ambitious CNC Field Service Technician for its Massachusetts territory. The role involves installing, troubleshooting, repairing, and maintaining machine tool equipment and controls at customer sites. The technician uses manuals and technical resources to diagnose issues, documents repairs and installations, performs preventative maintenance, and provides after-sales technical support and training. The position requires an in-depth knowledge of the company’s machine tool products and industry.

Requirements

• Self-motivated, positive attitude, and willingness to learn complex tasks through on-the-job training and supporting documents.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job.
• Flexible hours and frequent travel, including driving throughout the New England regional territory.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.
• For safety-sensitive positions, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; use strong hand-eye coordination and fine motor skills; and work in industrial environments while wearing required PPE.

Nice To Haves

• Experience in mechanical or electrical repair of diesel engines, generators, automotive systems, industrial machinery, HVAC, EDM, laser, waterjet, or CNC machine tools.
• Haas CNC repair background.
• Intermediate to sophisticated proficiency in Microsoft Office Suite.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit accurate documentation to the office and customers regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance.
• Paid time off, starting with 23 paid days in the first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed