Field Service Mechanic

Trident Machine Tools • Groton, CT

12d

About The Position

Morris Group, Inc., a family-owned machine tool distribution network, is hiring a team-oriented and ambitious CNC Field Service Technician for the Massachusetts territory through its Haas Factory Outlet Trident division. The role involves installing, troubleshooting, repairing, and maintaining machine tool equipment and controls at customer sites. The technician uses machine tool manuals and technical resources to diagnose issues, documents work for the office and customers, performs preventative maintenance, and provides after-sales technical support and training. The position also requires maintaining in-depth knowledge of the machine tool industry and the product lines represented by the company. It includes flexible hours and frequent travel, including driving throughout the New England regional territory.

Requirements

• Be self-motivated, have a positive attitude, and be willing to learn complex tasks through on-the-job training and supporting documents.
• Have experience in mechanical or electrical repair of diesel engines, generators, automotive equipment, industrial machinery, HVAC, EDM, laser, waterjet, or CNC machine tools.
• Have intermediate to sophisticated proficiency in Microsoft Office Suite.
• Be able to read and interpret drawings and schematics.
• Have excellent customer service, technical, communication, and presentation skills.
• Be able to meet the physical requirements of the job.
• Be available for flexible hours and frequent travel, including driving throughout the New England regional territory.
• Be able to lift moderate-to-heavy materials up to 50 pounds with assistance from equipment or other employees.
• Be able to work in industrial environments and consistently wear required personal protective equipment.

Nice To Haves

• Haas CNC repair background.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Accurately document and submit information to the office and customer regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company's represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance.
• Paid time off, starting with 23 paid days in the first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed