Field Service Technician Level III

Industrial Electric Manufacturing•Phoenix, AZ

1d•Onsite

About The Position

The Field Service Technician Level III role is responsible for performing advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This position resolves complex technical issues, supports critical customer engagements, and acts as a senior technical resource for Field Service teams. The technician works independently with limited supervision, uses sound judgment in high-priority field situations, collaborates with internal teams to resolve issues, and assists in mentoring and developing Level I and Level II technicians.

Requirements

Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
Strong diagnostic, problem-solving, and troubleshooting skills required.
Ability to safely use hand tools, power tools, and electrical testing equipment.
Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams.
Ability to work independently with limited supervision and escalate critical issues appropriately.
Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.

Nice To Haves

Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.

Responsibilities

Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
Lead or support complex field service activities, including high-priority customer issues, critical commissioning needs, and escalated technical concerns.
Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups.
Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues.
Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field.
Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed.
Perform other duties as assigned by management.